Jay Luchies | Page 36

"No" wasn't an option. Wonderful? Excellent? Great? All good words to describe our experience working with Deur-Speet. Although, they don't really add up. Epic, comes to min Wonderful? Excellent? Great? All good words to describe our experience working with Deur-Speet. Although, they don't really add up. Epic, comes to mind. "Why haven't we gone there sooner?", trickles in. What started out as a service call on a different vehicle, ended it the most epic vehicle purchase in our history. Working with Jay, Todd, Nick, and a slew of others, they found the perfect truck. At one point it felt like everyone was helping us find The Beast. ( Yes, I named my truck.) I had very specific criteria and wasn't about to budge on some options. There was talk of having one build from the factory, but that's a 6-8 week wait. Who really wants to wait for a new vehicle? But they did it, they found it hiding in a lot in Detroit. They did their dealer to dealer "tricks of the trade" and I only had to wait the weekend to pick up the new ride. Jay is a phenomenal sales rep. ( Salesman seems so...1980) He's very personable, funny, easy to talk to, goes above and beyond. No, more then that, he has answers before you know you have a question. He calls, texts, during the sale to keep us updated, and has continued to keep contact even after the purchase. Jay is awesome. Simple as that. He got me my truck, with all but one feature which was ok, and we were off to talk to Nick. Nick, he was suppose to tell me no. Can't get it financed, can't get the payment we wanted. Can't get a good interest rate. But apparently, Nick doesn't understand the word "no" either. Got the financing, great interest rate, and the payments were within $5 of what we wanted. Way to go Nick!!! Worked with Todd on the trade-in. "WOW! REALLY?!" Was the reply I gave him when he showed me the number. Was a couple thousand, yes, thousand more then I thought we would get. Not sure why we never went to Deur-Speet before, but I'm certain we will continue to go there, for service, and we will be recommending them to other who are in the market for a vehicle, new and used. Truly, the experience we have had with the entire team brings back the age old term, Customer Service. More

Report | Print

Great Experience I dealt with Jay and Nick and they were very efficient and made the whole process easy. I live over 30 miles from the dealership and they arranged to I dealt with Jay and Nick and they were very efficient and made the whole process easy. I live over 30 miles from the dealership and they arranged to pick me up as my wife was working. Awesome experience. My daughter told me there was no remote for the dvd in the vehicle so I contacted Jay and he located one and is mailing it so we will have it for our vacation. More

Report | Print

Very Satisfied Needed to purchase a different vehicle and after looking through the ones on the website I developed a short list of ones to test drive. We contacted Needed to purchase a different vehicle and after looking through the ones on the website I developed a short list of ones to test drive. We contacted Jay Luchies and gave him our short list, he had them lined up and ready for us when we got there. He spent alot of time with us and talked us through each vehicle then made some suggestions for us to consider. We ended up going with one he suggested that worked with our budget and we Love it. Nick Sparks made our financing a breeze also and we were treated like family while we were there. If your looking for friendly, helpful, knowledgable, and no high pressure tactic sales then this is the dealership for you and I will be back to see Jay Luchies for our next vehicle purchase. Thanks Deur-Speet we Love our Buick Lucerne. More

Report | Print

My all-time favorite dealership! My first Chrysler product was a 1967 GTX 440, purchased in 1969. I have now purchased at least 25 Chrysler vehicles since then, with most being brand My first Chrysler product was a 1967 GTX 440, purchased in 1969. I have now purchased at least 25 Chrysler vehicles since then, with most being brand new. I have also owned a variety of other models, among them two Mercedes, two Volvos and a few non-Chrysler American brands. As a lifelong car guy I know good treatment when I experience it! Deur Speet is amazing. Always consistent, always accommodating. And they always lead with the best price. My most recent purchase was a loaded up 2015 Jeep Grand Cherokee Overland which I love. Shortly after that late 2014 purchase my 24 year old daughter purchased a new 2015 Chrysler 200. As always, the Deur Speet people don't fiddle with the pricing, or the trade-in allowance; they simply offer the vehicle at the best price the very first time. I never bother to negotiate anymore on pricing since I know they give me the best figure right from the start. I truly appreciate this organization and their treatment of me and my kin. They are a true treasure in a world of otherwise slick sales shops. They are the real deal. Jamie Muller East Grand Rapids, Michigan More

Report | Print

Came to my rescue. When I called Jay Luchies almost a year ago telling him my Jeep died and I needed a vehicle to drive my 2 toddlers to school he was so helpful. I gav When I called Jay Luchies almost a year ago telling him my Jeep died and I needed a vehicle to drive my 2 toddlers to school he was so helpful. I gave Jay my price range and he got me in a 2005 Gmc Envoy. It has been the best vehicle I have ever own and I have had quite a few. Every one was so nice and helpful. When my husband needs a newer vehicle we are certainly going to Deur Speet. More

Report | Print

Customer Service Oriented The team at Deur-Speet Motors are very customer oriented. From the initial sale to service, they respond to customers expectations. I checked my pri The team at Deur-Speet Motors are very customer oriented. From the initial sale to service, they respond to customers expectations. I checked my price with a generic on-line rating website and they were extremely competitive. There was a mishap in service and they fixed the issue in a professional and timely manner. Mishaps happen all the time and it is the manner in which an issue is addressed that defines the quality of the organization. Deur-Speet Motors did an excellent job responding my expectations. More

Report | Print

Great Sales Experience My wife and I purchased a new 2015 Jeep Grand Cherokee from Deur Speet. The price was great, but the best part was how we were treated. Hardly kn My wife and I purchased a new 2015 Jeep Grand Cherokee from Deur Speet. The price was great, but the best part was how we were treated. Hardly knew you could still buy a vehicle and have fun doing it. We wish we would have brought our dog since they are "dog friendly" and have a dealership dog named Ozzie! I would highly recommend Deur Speet if you are looking for a new or used vehicle. More

Report | Print