Jay Miller | Page 9

Jay Miller is an exquisite client advisor. Third car I have purchased from him. Knowledgeable with BMW vehicles. Great match maker - Listens to what you want out of a car. High-level customer experience. have purchased from him. Knowledgeable with BMW vehicles. Great match maker - Listens to what you want out of a car. High-level customer experience. More

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I recently ordered a BMW 230i from Otto's, taking delivery last Friday 1/15/20. Jay, a genuine car guy, was great to work with and made recommendations for my order based on my ownership history and delivery last Friday 1/15/20. Jay, a genuine car guy, was great to work with and made recommendations for my order based on my ownership history and expectations for the car. He communicated well with me throughout the order process, setting appropriate expectations regarding timelines, how to track the car's journey from Leipzig and across the Atlantic, etc. The buying process did not involve pressure at any point, including the Finance Manager discussion which was very unlike my last experience at another dealership. The car was well prepared and the delivery experience anticipated my excitement at getting this new vehicle. Jay followed up post-delivery to see how the car and I were doing, which I appreciated. Nice job. The car is great, by the way, a feisty performer and a joy to drive with its manual transmission and MSport sport suspension. More

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My experience with Jay Miller, our Client Advisor and Otto's BMW in West Chester was the best I ever had in my many years of buying and leasing automobiles. The dealership is spotless, everyone is extre Otto's BMW in West Chester was the best I ever had in my many years of buying and leasing automobiles. The dealership is spotless, everyone is extremely professional, and Mr. Miller and his associates in Finance, Service, and Parts went above and beyond to make my lease experience for my 2021 X3 M40i perfect from beginning to end. This was my first time at Otto's BMW but it certainly will not be my last! Best in the area!! More

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Otto's is the best Dealership that I've ever experienced. From the point of when you walk into the door, CUSTOMER SERVICE IS IMPECCABLE!! Jay Miller is the absolute best Client Advisor. I have purchased tw From the point of when you walk into the door, CUSTOMER SERVICE IS IMPECCABLE!! Jay Miller is the absolute best Client Advisor. I have purchased two vehicles thus far (X3 and 5 series). He is very patient and thorough to the point, I don't have to read the manual because he explains everything in detail and he is very personable as well. My Service Advisor, Kevin Pinkerton, is top notch as well, explains everything in detail, thorough, and very personable. The whole staff strives for excellence and because of that, I will continue to be a very-satisfied loyal customer!! Thank you, Chinita Wynn More

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Jay and Noel were a pleasure to work with in purchasing an X5. We are repeat customers and do not consider any other BMW dealerships. an X5. We are repeat customers and do not consider any other BMW dealerships. More

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I finally purchased my first BMW x4 and I love it! Special thank you to my client advisor Jay Miller he was awesome and provided me with an experience that I will never forget! Special thank you to my client advisor Jay Miller he was awesome and provided me with an experience that I will never forget! More

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Jay was helpful and friendly and he really looked to go a step beyond. We had an excellent experience and would recommend him in a heartbeat! step beyond. We had an excellent experience and would recommend him in a heartbeat! More

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I appreciate customer service. I appreciate providing it and receiving it. For all my good deeds the universe rewarded me with a car buying experience at Otto's. The salesman, Jay Miller was really more of and receiving it. For all my good deeds the universe rewarded me with a car buying experience at Otto's. The salesman, Jay Miller was really more of a reporter delivering information as I requested it than he was a salesperson. No pressure, no nonsense just business with a smile. I'd be happy to recommend both Jay and the dealership to anyone who wants to avoid shenanigans and just get good value from high kind and knowledgable people. More

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I purchased my third BMW from Sales person Jay Miller last week. As always it was a very pleasant experience. There was a small cosmetic problem that I discovered after I brought it home. I spoke with wi last week. As always it was a very pleasant experience. There was a small cosmetic problem that I discovered after I brought it home. I spoke with with Jay and manager Kevin Mahoney about this. Manager Wilmer Rodriguez immediately contacted me and scheduled an appointment the next day. They were very accommodating in making sure I was happy with my Certified Pre-Owned 2017 530i XDrive. A day half later I had it back. Aces on the repair and customer service. Thank you to the Otto’s team. More

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The salesman (Jay) was fabulous to work with. Covid changed the buying experience here - but for the better. Straightforward, fair pricing our trade, and a quick and efficient checkout process. Noel to changed the buying experience here - but for the better. Straightforward, fair pricing our trade, and a quick and efficient checkout process. Noel took us through the paperwork and took the time to explain all the forms we were signing. Wound up buying an off-lease vehicle vs placing an order (which) was the original plan. Great outcome - very satisfied. More

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