Jaylene Rivera

⚠️ WARNING: In My View — This felt to me like a “BAIT and SWITCH” situation. I also noticed at least 3 other reviews in the last month mentioning similar BAIT and SWITCH experiences (see screenshots). REV SWITCH” situation. I also noticed at least 3 other reviews in the last month mentioning similar BAIT and SWITCH experiences (see screenshots). REVIEW: On 09/26 at 9:06 AM, I called Honda New Rochelle and spoke with Patricia about a specific model I was interested in. She told me there were five in stock. Since I wanted to avoid certain colors, I asked for details about the interior and exterior colors for each vehicle, one by one. To make absolutely sure I wouldn’t waste my time, I asked again if they were available and even said, “I don’t want to arrive at the dealership and find out that the cars are not available.” She confirmed again. Relying on that information, I drove 30 minutes to the dealership intending to buy that specific vehicle. In my opinion, that was the “BAIT” part of the story. When I arrived at 9:46 AM, I was told by Jayleen that the car was not available and not in inventory. She explained that Patricia “doesn’t even have access to inventory” and that her role is simply “to get people into the dealership.”🤯 After hearing that, I was asked if I wanted to consider a different car instead! 🧐 In my opinion, that was the “SWITCH.” At that point, I declined and left, having already wasted a lot of time. 😡 BUYER BEWARE — this was my personal experience. 😡 In my view, the way this unfolded left me feeling MISLED as a customer. PS: After I wrote this review, later that same day (09/26 at 5:48 PM), I was suddenly told the car “just became available.” See attached screenshot!! I hope this helps other Google users make an informed decision. More

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