Jeana Burke

I'll be going back again to JC Lewis for Sales and Service needs, not because they re always perfect, but because of how they responded when they didn't get it right the first time. I have to get sp Service needs, not because they re always perfect, but because of how they responded when they didn't get it right the first time. I have to get special credit to Jeana, who not only sold us a new truck (which was a very good experience), but also paid attention when our service experience on another Ford F-150 was less than ideal. I'll also give kudos to a service department that takes ownership when they get it wrong and make no excuses. Back to Jeana... I appreciate that she took the initiative to reach out and make sure we were left feeling good about our overall experience, which went far beyond what she had to do in just selling us a truck. Integrity matters, and I experienced that first hand with her. More

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Bought a truck this week. Was originally dealing with Jeana but that was short lived due to her sh*tty attitude. She was extremely rude, kept interrupting me, and walked away Was originally dealing with Jeana but that was short lived due to her sh*tty attitude. She was extremely rude, kept interrupting me, and walked away from the desk twice in less than 5 minutes. A sales manager came over to get on the same page as me and I told him then that I would not be doing business with Jeana but still wanted the truck. Jeana needs to find a new job to weasel her way into because sales and customer service is not for her. Absolute worst attitude I’ve ever seen from a salesperson, especially one whose job literally relies on making sales. She needs to be terminated. Jeana definitely earned her rating of 0/10. Fire that useless, rude b****! I was moved to Alana’s desk where she handled all of my questions and concerns with the utmost respect and positive attitude. Alana and her partner Mike truly went above and beyond to ensure this deal went through. From my in person visit, to my texts after purchase, to making sure they retrieved my items in my trade in vehicle that were locked in the glovebox. Alana and Mike are a top tier team and made the experience night and day better. Cannot speak highly enough of both of them. 10/10 for that power team. One bad egg (JEANA!!) nearly caused me to walk out. If you’re considering visiting this dealership, I strongly suggest you ask for Alana or Mike. At the very least, make sure you ask for anyone but Jeana. More

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