Jeannie Schmucker

After being thrown into a most unfortunate situation, upon taking my previous vehicle in for a simple oil change, only to receive a call that the frame had rusted in two, and it was no longer safe to dri upon taking my previous vehicle in for a simple oil change, only to receive a call that the frame had rusted in two, and it was no longer safe to drive. That evening, I promptly got on line to view current pricing and inventory for a Santa Cruz that I had test drove back in September. I had never been to Victory before, but they had one on their lot, and I entered my information, that I would try to stop in the next day to look at it and take a test drive. I received a couple of e-mails confirming my interest. When my husband and I entered the dealership, we were greeted by a pleasant young man, and sitting at a desk in front was Jeannie. She knew exactly who I was from the e-mail I had submitted the evening before. She was full of excitement & very eager to show me the Santa Cruz that I had been viewing online the evening before. Jeannie provided lots of details about the vehicle, and promptly got me in it to take a test drive. It was missing one key feature that I had really wanted, so she showed us some others on the lot, which had more bells & whistles than I really needed or wanted. Derrick came and assisted, and provided us with a couple of quotes. I was still reeling from the news of my other vehicle, explained the situation, and asked if my sick car would have any value to them as spare parts, not necessarily "trade-in". Derrick ran some more numbers. I was still not quite ready to pull the trigger, so my husband and I left to get some lunch and discuss the entire situation. Derrick offered us to take the Santa Cruz to lunch and then come back after we had a chance to discuss further. Very much appreciated the gesture, but we did not do that. Jeannie followed up with me again via e-mail later that day to see if I had any more questions. I had a few more phone calls that evening with Derrick, he provided me with additional options and quotes, to try and get me closer to a payment I desired. I went back the following day, and Jeannie even came in on her scheduled day off, to follow through with getting me into my Santa Cruz. Jeannie, Derrick & Gabe were very patient, pleasant and thorough, and made my unplanned transaction go much smoother than anticipated. More

by alangford2001 Verified Customer Verified Customer

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Everyone that helped us get our new vehicle were amazing! It was such a great experience! It was such a great experience! More

by butterfly4557 Verified Customer Verified Customer

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