Jeff Cox

My experience with Jeff Cox, the assistant service manager, was extremely frustrating. From the start, he came off dismissive and uninterested in actually helping. When I explained the issue with my v manager, was extremely frustrating. From the start, he came off dismissive and uninterested in actually helping. When I explained the issue with my vehicle, he barely listened and kept interrupting, acting like my concerns were a waste of his time. So i won’t be coming back here for service ever again. More

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Great friendly and fast. .I came in wi th a tire leak they found a nail plugged my tire and had me on my way! .I came in wi th a tire leak they found a nail plugged my tire and had me on my way! More

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They mishandled my personal information and that of another customer. We received each other's personal information including name, address, phone number, and VIN of each other's vehicles. They claim t another customer. We received each other's personal information including name, address, phone number, and VIN of each other's vehicles. They claim that they were able to fix it, but i asked for a Toyota shirt (not a Wilde shirt) because I love the toyota brand and own two of them. The assistant GM promised me he would get me one, but I have never received it. He refuses to answer/return my phone calls. I was looking to potentially purchase another vehicle and while bringing in my Avalon for routine maintenance, I take with a salesman. He repeatedly lied to me and when I called him out, he kept saying that misunderstood him. That may have been true once, however, when my wife and I both heard the same things and then the salesman denies he said multiple things, that's not misunderstanding him, that's him lying. Their service department was embarrassing on this visit. Other customers and I were left waiting between 10-15 minutes before anyone acknowledged us. Meanwhile countless service advisors walked past us and never acknowledged our existence. Another service advisor was swearing at a customer on the phone while feeling herself up, and other advisors were standing around joking with each other. This place is a total embarrassment to the Toyota brand. If it wasn't for the fact that my service appointments are free, I would never come back. Save yourselves and don't come here! More

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Had a little issue after service and Toyota went out of their way to resolve . Very much appreciated. their way to resolve . Very much appreciated. More

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