Jeff Flynn | Page 6

I had a very good experience with Blake. He was very up front and honest I feel. He didn’t feel like the normal, “tell you what you want to hear” salesman. He wasn’t pushy and made me feel like he actually front and honest I feel. He didn’t feel like the normal, “tell you what you want to hear” salesman. He wasn’t pushy and made me feel like he actually listened to what I was looking for. Brian was great too. Now, on to why I rated it 3-stars. I bought a 2017 Tacoma TRD Off-Road. Beautiful truck, I am so pleased with it so far. However, when I took it for a test-drive I immediately smelled a cat odor. The seats were frayed from where it looked like a cat had clawed at it. (which was an easy fix with a depiller from Amazon), the windshield had a chip in it and when I brought it up, I was told it was sealed by the dealership and if it spidered, it was on a 1-year Warranty. The heated seats do not work, (thank god I caught it during the test drive because I was told it was an $800 part) I had a friend who bought a vehicle from them the same day I did, and they said their vehicle also had a odor in it. The vehicle also did not have any floor mats, not even factory. I was told some would be put in and they weren’t. None of the above is necessarily Blake’s fault, thats why he gets 5-stars. I feel like whoever acquires the used vehicles doesn’t do a very good job of inspecting them prior to putting them on the lot. The seats could have been shampooed, the windshield replaced, and if they did a thorough check when they first bought the vehicle they would’ve found the heated seats didn’t work. As I said, I am thankful I found it before I bought it because then it would’ve been my responsibility to fix. Ive only had the vehicle about 2 weeks, and it makes me nervous about what else is defective that I just haven’t found yet. So overall, I enjoyed my experience at Gloucester Toyota and would recommend them to my friends or family. However, I would caution them to do their own look over of the vehicle to ensure they aren’t blindsided. More

Helpful 0

Report | Print

Good experience Good experience, quick, convenient and no hassle. Explained to Cecil what I was looking for, he listened, understood and proceeded to look for vehicl Good experience, quick, convenient and no hassle. Explained to Cecil what I was looking for, he listened, understood and proceeded to look for vehicles of my liking. More

Helpful 0

Report | Print

great service very healthful very accommodating they are very healthful friendly staff very professional would definitely recommend them good selction of vehicles needed a ride to dealership came an they are very healthful friendly staff very professional would definitely recommend them good selction of vehicles needed a ride to dealership came and picked me up More

Helpful 0

Report | Print

We went to look at used 4 Runners and ended up with a New 4Runner! We received excellent customer service! Steve was great and very knowledgeable! 4Runner! We received excellent customer service! Steve was great and very knowledgeable! More

Helpful 0

Report | Print

Carter Hartley was a very friendly and knowledgeable salesmen. When purchasing a new vehicle the first thing that comes in mind is if you will be hassle free or not. Carter did not pressure me at all a salesmen. When purchasing a new vehicle the first thing that comes in mind is if you will be hassle free or not. Carter did not pressure me at all and took time to listen and also explain my questions very clearly and very well. I would surely recommend him to my friends. Great Job More

Helpful 0

Report | Print

Outstanding I had a great experience. The staff was attentive and offered helpful suggestions and options. I am very happy with my purchase and recommend Gloucest I had a great experience. The staff was attentive and offered helpful suggestions and options. I am very happy with my purchase and recommend Gloucester Toyota! More

Helpful 0

Report | Print

Everyone was great. I felt safe because the staff all were wearing masks. I felt no pressure at all and the pace of the sale was relaxed. All options were explained well and they were able to find my new were wearing masks. I felt no pressure at all and the pace of the sale was relaxed. All options were explained well and they were able to find my new truck in less than a day! Zero % financing was awesome!! I love Gloucester Toyota! Great people! More

Helpful 0

Report | Print

Everyone was great and helpful will definitely use again. Steve was knowledgeable and friendly he made the whole process easy him and Jeff were great. Steve was knowledgeable and friendly he made the whole process easy him and Jeff were great. More

Helpful 0

Report | Print

Steve was fantastic. I cannot say thank you enough to the Toyota team for being so forthright and transparent through the entire process. Great job! Toyota team for being so forthright and transparent through the entire process. Great job! More

Helpful 0

Report | Print

Great experience! They did a great job-start to finish. Will highly recommend them to others. All aspects of the transaction were seamless. Thank you Gloucester Toyota! They did a great job-start to finish. Will highly recommend them to others. All aspects of the transaction were seamless. Thank you Gloucester Toyota! More

Helpful 0

Report | Print