Jeff Michaelson

Best of the Best! Clean, Friendly. Perfect. The best experience I have ever had! Highly recommend! I had a ride available to me when I dropped off my car, and a ride on Clean, Friendly. Perfect. The best experience I have ever had! Highly recommend! I had a ride available to me when I dropped off my car, and a ride on time to pick me up to pick up my car. Class Act! More

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Usual 6,000 Mile Check-up Brought 2010 Impala for usual 6,000 mile check up. There were 3 additional things Jeff called be back about, 2 of which were each over $1,000 to rep Brought 2010 Impala for usual 6,000 mile check up. There were 3 additional things Jeff called be back about, 2 of which were each over $1,000 to repair. We went over each of the problems and decided on 2 of them. Jeff made me comfortable with the discussion that the 3rd could wait. It was near the end of the day and I called and asked for the driver at Merit to pick me up. With all the construction on the highways going on which results in back-up, I called Jeff as well and left a message that I would be waiting outside. Jeff leaves at 5PM and the driver hadn't returned yet so he took it upon himself to jump in a loaner car and come pick me up himself ... now that's service ... and I really appreciated his thoughtfulness. Also want to mention to other people at Merit ... Joe, the person who drives people from Merit to their workplace, etc. in the AM and Greg. When I dropped my car off at Merit, my son was waiting for me to take me to work. Joe was going to leave and came to check with me first to see if I needed a ride. Greg always calls me by name, even if just to say hi. I can ask him things about vehicles too ... which is appreciated. More

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I have purchased five new vehicles from Merit Chevrolet which gives some credit to my experience. I have ten years of work background from Volkswagen and Buick in service on a dealership level working as which gives some credit to my experience. I have ten years of work background from Volkswagen and Buick in service on a dealership level working as a journeyman mechanic, managing new car prep, warranty manager, and service consultant, so I know a little about service departments and sales. My opinion of Merits sales floor is that this group of people has a customer positive approach to car sales. It is always a good thing when you see that the sales floor does not turn over - you have the same people working as business managers. In my situation I am getting to know some of these individuals and they are nice people who want to do their best to find what you want, work with you to meet your needs and budget, not push what they need to sell. Of course the goal is to sell cars and make money, but "you" are the pay check, so they would like to give you a positive experience and see you come back and tell your friends to stop in. It's your money and they want you to spend it at Merit and spend more than one time. This group is working hard to be better than everyone else. At this writing I won't go to another make of car or dealer. The customer should not settle for less. The service department has been more than excellent. This is my area of past experience. Every effort and accommodation has been made to give me the most courteous, expedient service, repair and informational assessment possible. The body shop is the same. The parts department in the few instances I needed their help, also the same. They get a strong A+. The dollars you can spend at the dealer or your neighborhood service station are important. I believe you get what you pay for. I want the dealer car model specifically trained expert who has divisional car maker support and parts. More

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