Jeff Parham | Page 38

Friday, Oct 11 we walked in at about 11:30 am. It took over 6 hours to complete the sale of the car, which is totally unacceptable. We did not get a second remote for the 2014 Honda Accord and were told over 6 hours to complete the sale of the car, which is totally unacceptable. We did not get a second remote for the 2014 Honda Accord and were told that it would be ordered. Why didn't someone check to see if there was a key that could have been programmed while we were signing the finance paperwork? After 3 days without a phone call on the status of the order of the second remote, my husband contacted Suzette, who assured us we would be taken care of. On Thursday, Oct 17, we arrived at the dealership and asked for Suzette. Jermaine Shackelford told me he would page her. He walked right in the sales office, sat down and never paged her. As Mike Smith walked by, I asked him if Suzette was in, He looked at his watch and said "It's after five. She's gone". I informed him that someone was supposed to be paging her, He went into the office, picked up the phone for the intercom and simply said "Suzette". By this time I'm fuming! I walk over to the parts window and no one is there to assist me. We went to the service department and were informed by Janice that no key had been ordered after we were assured by Suzette that "we would be taken care of". Dante Bryant was able to produce a key and get the service guy to program it. At this point, we still haven't had a proper demo of the car. Nina Perrin was supposed to give us a demo, but I guess because it was approaching 7:00, when she was scheduled to leave, she passed us off to Jeff Parham. Mr. Parham seemed as if we were bothering him. When I couldn't get the Pandora app to play out of the speaker, we realized that I didn't have the volume on the smart phone turned up. The look of disgust he gave me was simply uncalled for. After that he fumbled through showing me the menu and setting up my phone book, we ended up having to tell him that we would just figure it out ourselves. He seemed very unfamiliar with the car. He could show us the basics, but that was about it. So, I ended up pairing my own phone because the original salesperson, Jason Lutz, couldn't figure it out. This is not how I expect to be treated when spending over $30,000 on a car. Once we gave over our money, all customer service went out the window. The only person that treated us with the best experience was Zak Abdelmassih (who was awesome) and a new service lady named Angie. I will never buy another car from the Napelton group and I will not recommend anyone I know do so either. More

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my experience was great. i wasn't expecting to drive out with a new car. they worked with me every step of the way. i recommendended this dealership to my friends and family. drive out with a new car. they worked with me every step of the way. i recommendended this dealership to my friends and family. More

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We were greeted promptly. JP and the finance manager were very informative as well as helpful. I feel they went the extra mile. I've never had an experience so awesome with a dealership. Definitely 5 star al very informative as well as helpful. I feel they went the extra mile. I've never had an experience so awesome with a dealership. Definitely 5 star all of the way! More

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I can't say enough how wonderful this dealership is. Mr. Parham took all the time I needed to make sure I looked at all the vehicles I was interested in, and that the cost was acceptable for me. Mr. Par Mr. Parham took all the time I needed to make sure I looked at all the vehicles I was interested in, and that the cost was acceptable for me. Mr. Parham was eager to help me and actually met me at the door when I arrived (I had previously made an appointment.) Larry was very helpful in going over all the details of my new vehicle and getting my bluetooth in sinc with my vehicle. He made sure that my ipass and city sticker were on my new car. Zac was very helpful in finalizing the contracts and presenting me with the 8 options available to me going into great detail about what each one was. All three gentlemen were professional and courteous. I would recommend this dealership to anyone! Thank you. Cynthia Bogue More

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I didn't purchase a new vehicle, I came in to refinance the vehicle I purchased last year. The service/customer service was GREAT. I wasn't too thrilled with your computer system. I had to locate refinance the vehicle I purchased last year. The service/customer service was GREAT. I wasn't too thrilled with your computer system. I had to locate the V.I.N # for a car that I purchased there I would have thought that my purchase details would have been saved on hand in the system. Other than that as always my experience was GREAT. More

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