After a rear end collision which left my car totaled The process for replacing it was super easy and Jeff R and Brooks C made the entire process seamless.
"Integrity in Business"
We drove 90 minutes to see a specific car on the Ciocca lot. We had an appointment to see the car. Before we got there another customer showed interest in the car. Jeff Romero protected our interest in the car by giving us the right of first refusal. We bought the car. We were very pleased with the treatment and the process
Ana Martinwas very helpful and friendly. She was the first person I met from your organization. She made a good impression
"Excellent overall experience"
We were in the market for a very specific used car to tow behind our motor coach. I found that Ciocca had several used units that met our specs. We worked with Ana Martin on line, who turnmed us over to Jeff Romero when we arrived. Jeff s a sales professional who has been in the industry for a number of years. He listed to our needs, showed us several cars. He then helped us negotiate a deal we were satisfied with. He did all this knowing we were on a tight timeline for another appointment. The experience was seamless, and pleasant. When we returned to take delivery, Jeff had the car cleaned and ready to go. He turned us over to Brooks Collins in F&I. Like Jeff he is a tenured professional. He explained our paperwork, what we were signing, and offered some after sale options, without any high pressure tactics. We enjoyed our purchase process, and highly recommend Ciocca Honda , Ana , Jeff and Brooks.
"Great customer service"
In a time when customer service isn't always given much attention, this is one dealership that obviously takes pride in the customer experience. We were greeted by name, water was offered on numerous occasions and most importantly our time limitation was treated with respect. We received a fair deal and are very happy with the product and purchase experience. Jeff understood our needs and went out of his way to make sure our experience was excellent! On a side note-our new purchase survived the tourential flood of Mt Joy only hours after purchase. Hondas are great vehicles!
"Great experience "
First time dealing with Ciocca and I was very impressed. They were professional at all times. Jeff Romero was first class in everything. We will recommend them to our friends.
Other Employees Tagged:
"Very comfortable and trustable"
I had a great experience with this dealership. Everyone was very friendly and was able to answer all of my questions. They really made me feel comfortable and I'm very satisfied with my new Honda Fit.
my salesman Mr. Jeff Romero was knowledgeable about the product. He is not pressuring the sale. Which is very important. I will be buying a 2018 CR V very shortly.