Jeff Sapp | Page 7

Jeff and Jose took great care of us during our purchase. Thank you for being a nice human! Thank you for being a nice human! More

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Everyone was really nice to work with but there were hidden add ons that we were not given the option of that increased the overall price to a point that I can’t get the amount approved for refinancing. hidden add ons that we were not given the option of that increased the overall price to a point that I can’t get the amount approved for refinancing. If the etching and appearance package was already on the vehicle, it should have been included in the purchase price and not added on during the finance paperwork. It took several phone calls and emails to talk to someone that could help and they told me there was nothing I could do unless I also get rid of the extended warranty which we needed two weeks after purchase. Two weeks after purchase, the steering wheel started locking up while driving and stranded us. When we took in, it was a major transmission sensor issue and it was in the shop for three weeks while they ordered the parts and did the major repairs. Thank God the warranty actually covered this but still a bad experience when you expect the vehicle you just bought to actually run. Between the major repairs before I even had the first payment due and the hidden costs, I am not satisfied with vehicle purchase or the dealership. I’ll be far less trusting and a stickler for every detail from this point forward and will not be working with this dealership again. More

by MANON.SHOCKEY2018 Verified Customer Verified Customer

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Thank you Brandon Tomes Subaru for an Extraordinary experience. My visit was smooth and transparent. experience. My visit was smooth and transparent. More

by mpuga Verified Customer Verified Customer

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Jose and Jeff are the greatest ever! ! They’re the best at helping with anything you need! ! They’re the best at helping with anything you need! More

by Ty Verified Customer Verified Customer

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Roger Venegas was excellent explain me from the beginning to the end of the process. I’m very please with the service and my lease. Thank you Brandon Tomes Subaru for this grate experience. beginning to the end of the process. I’m very please with the service and my lease. Thank you Brandon Tomes Subaru for this grate experience. More

by isandoval1968 Verified Customer Verified Customer

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We bought our car 2 months ago. Was told on numerous occasions I would get an email to set up star link. Still waiting. Customer service at your dealership is horrible Was told on numerous occasions I would get an email to set up star link. Still waiting. Customer service at your dealership is horrible More

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Our lease experience couldn't have been better. We received great support from sales, sales management and finance. This is our third lease from Tomes and after this one is over, we will be back We received great support from sales, sales management and finance. This is our third lease from Tomes and after this one is over, we will be back for the fourth! More

by SKIP8 Verified Customer Verified Customer

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Saw that the vehicle I wanted purchase had an open recall. Was told by the salesman and the sales manager that they fixed. A week after purchase I found out they didn’t fix if. It was with the transmi recall. Was told by the salesman and the sales manager that they fixed. A week after purchase I found out they didn’t fix if. It was with the transmission too. Straight up lied to me. Said they fixed some other recalls but not that one. I asked for the service records to prove they fixed something. Been over a week. Still haven’t seen those records. Bought this truck sight unseen. (Bad Move) was told it was in immaculate condition. Well the bumper looks like it has been hit by gravel and they used touch up paint on it. I didn’t notice on delivery, just would have been nice to be told those things. This is a typical old school dealership. They will say anything to sell the vehicle. Shop elsewhere. More

by ptthompson2 Verified Customer Verified Customer

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All of the people I met were quality people with the customer in mind. The purchase process went very smoothly. customer in mind. The purchase process went very smoothly. More

by 51bobc Verified Customer Verified Customer

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I had a really good car buying experience with Brandon Tomes Subaru. I have no reservations recommending them for professionalism, value, ease of doing business, respectfulness, patience and hard work. I Tomes Subaru. I have no reservations recommending them for professionalism, value, ease of doing business, respectfulness, patience and hard work. I worked mostly with Ozzy Sungec who was kind, well connected with the manager and knowledgeable. Ask for Ozzy! They did great! More

by Bart Verified Customer Verified Customer

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