Jeff Schmidt

I recently purchased a used 2024 Silverado EV from Walser Buick GMC and unfortunately the experience so far has been very disappointing. I originally went in to purchase a 2024 Sierra EV that had sold the Buick GMC and unfortunately the experience so far has been very disappointing. I originally went in to purchase a 2024 Sierra EV that had sold the night before. I was then shown the Silverado EV instead and decided to move forward with that purchase. Within a few days of ownership, I asked the dealership about updating the infotainment software and was told they couldn’t do it because the vehicle is a Chevy. Since they had just sold me the truck but couldn’t perform basic EV-related service on it, I ended up canceling the WalserCare warranty I had purchased. About a week after buying the truck, it threw multiple serious warnings including Motor Control System fault, AWD unavailable, service traction control, and service electronic stability control. The vehicle became speed-limited and effectively undriveable, so it had to be towed. GM Roadside assistance informed me the tow would only be covered under warranty if the vehicle was taken to a Chevrolet dealer, so it ultimately had to be sent elsewhere for service. Between being sold a vehicle that couldn’t be serviced at the selling dealership, the confusion around support, and experiencing a major drivetrain issue almost immediately after purchase, the overall experience has been extremely frustrating and has been a very disappointing start to ownership. More

by Alex Verified Customer Verified Customer

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Dealership was very attentive to our requests and helped us navigate thru all the required forms. Jet reviewed everything with us and was very kind and professional. us navigate thru all the required forms. Jet reviewed everything with us and was very kind and professional. More

by annejacobsen41 Verified Customer Verified Customer

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Very helpful and willing to get me into just the truck I wanted. Great rebates, trade in offer and GMAC financing offers. wanted. Great rebates, trade in offer and GMAC financing offers. More

by TRIZ Verified Customer Verified Customer

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That was my first appointment at the dealer it was really very quick and excellent service thank you soo much see you next very quick and excellent service thank you soo much see you next More

by Raamjaani1986 Verified Customer Verified Customer

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Professional, detailed and honest. I will easily buy my 8th vehicle from Walser GMC. Thank you to the entire staff. I will easily buy my 8th vehicle from Walser GMC. Thank you to the entire staff. More

by Jeff.Richards Verified Customer Verified Customer

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Overall experience was ok, we had done most of the pre work ahead of our appointment so things went pretty smooth when we got there. The salesperson did ok but did not seem very comfortable or knowledgeab work ahead of our appointment so things went pretty smooth when we got there. The salesperson did ok but did not seem very comfortable or knowledgeable with some of the questions that were asked about the vehicle and financing, and he had to ask for a lot of help. That’s fine, maybe he was newer to the role. Also, a couple days after we got home with the new vehicle we got a message saying that there were some papers that didn’t get signed at the dealership the day of the sale. Again, a smaller issue but attention to detail. One last thing is that the layout of the dealer ship seemed different as there were no offices so it wasn’t very private. Everybody was out in the open at separate tables. Like mentioned, it wasn’t a horrible buying experience but there are a few things that I did notice. More

by osorio5225 Verified Customer Verified Customer

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Everyone was polite, courteous, and communicated efficiently to help me figure out my issue and helped resolve it in a timely manner. efficiently to help me figure out my issue and helped resolve it in a timely manner. More

by haeley.johnson Verified Customer Verified Customer

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The sales team that i worked with on the purchase of my 26 Yukon were very professional and helpful in going over all the options and features of various models. They were not pushy or determined to push m 26 Yukon were very professional and helpful in going over all the options and features of various models. They were not pushy or determined to push me into something I didn’t want or need..I would work with them again. More

by wmacpherson Verified Customer Verified Customer

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Seems like every other dealership. All they are anymore is a broker between the vehicle manufacturer and the public. There’s no wheeling and dealing anymore. If they have what you want All they are anymore is a broker between the vehicle manufacturer and the public. There’s no wheeling and dealing anymore. If they have what you want, for what you’re willing to pay, go buy it!! More

by briangilstad Verified Customer Verified Customer

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Love my sales people they did an exceptional job I strongly recommend them. your survey is a little messed up because it requires me to use at least 15 words. strongly recommend them. your survey is a little messed up because it requires me to use at least 15 words. More

by jon.rausch Verified Customer Verified Customer

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