Jeff Shaver

Chris Watson was wonderful! !! Maria Ferro was great!! Everything was wonderful. I love my car !! Maria Ferro was great!! Everything was wonderful. I love my car More

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I had such a wonderful experience with everyone at the dealership from start to finish. Every interaction was friendly, professional, and genuinely welcoming. Top-tier customer service!! A special than dealership from start to finish. Every interaction was friendly, professional, and genuinely welcoming. Top-tier customer service!! A special thank you to my sales associate, Chris Watson. Chris was amazing throughout the entire process. He was approachable, knowledgeable, professional, and personable, making what can often be a stressful experience feel easy and enjoyable. He took the time to answer all of my questions, never made me feel pressured, and made sure I was comfortable every step of the way. I'm incredibly grateful for his patience and dedication—he truly made a difference in my car-buying experience. I'd also like to thank the manager Mr. Shaver for running such a great team, as well as Katherine and the other wonderful receptionist at the front desk. They were always friendly, welcoming, and helpful whenever I came in. I also want to recognize Jose in the service department. He helped me with a minor issue on my vehicle quickly and efficiently, and I really appreciated how promptly he took care of it. It's rare to find a dealership where every department works together to provide such exceptional customer service. I highly recommend this dealership to anyone looking for an honest, professional, and enjoyable car-buying experience. Thank you all for going above and beyond! More

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From the moment I walked in, every single person at Fitzgerald Mazda/Kia of Annapolis made this one of the best purchasing experiences I have ever had. Michael Lardarello was exceptional throughout, tr Fitzgerald Mazda/Kia of Annapolis made this one of the best purchasing experiences I have ever had. Michael Lardarello was exceptional throughout, transparent, committed, and genuinely invested in making the deal work. He went to bat with the manager multiple times, followed through on every single commitment he made, and never once made me feel pressured. This was actually my second purchase through MJ at Fitzgerald and there is a clear reason I came back.* Alex Canary in finance was wonderful. He was professional, clear, and made what is often the most stressful part of a car purchase feel completely straightforward and comfortable. I will also say that I am not someone who typically agrees to add-ons in the finance office, but Alex did such a wonderful job presenting everything that he actually won me over on this one. That is no small feat and is a real testament to how good he is at what he does. What truly set this experience apart was General Manager Rob Ward taking the time to come out personally, introduce himself, and shake my hand. That level of personal engagement from the top of the organization speaks volumes about the culture at this dealership. I drove away in a 2026 Kia Sportage Hybrid feeling completely confident in every decision made. Fitzgerald Mazda/Kia of Annapolis has earned a customer for life. More

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The level of service provided by the team made the entire process seamless and professional. I particularly want to recognize MJ and Jeff for their assistance Jeff, the manager, was attentive and frequently process seamless and professional. I particularly want to recognize MJ and Jeff for their assistance Jeff, the manager, was attentive and frequently checked in to ensure all our requests were fulfilled. MJ did a grear job walking us through the vehicle certification check ups done, document signing while answering all our questions. I also want to commend Katherine for her exceptional support. She was incredibly patient while explaining the vehicle’s features, accompanied us on the road test, and even assisted with installing the car seat. Furthermore, I truly appreciated Katherine and his colleague(I forgot his name 💀)for delivering my vehicle to me. Thank you Fitzgerald Annapolis. More

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Two great experiences with MJ and Fitzgerald Mazda. This time I asked if they could beat a price given by another dealership and they did. I asked for specifications of the Mazda I wanted and they were This time I asked if they could beat a price given by another dealership and they did. I asked for specifications of the Mazda I wanted and they were able to find the only one within 500 miles. We made a deal over text/email. Then it only took one day for the vehicle to come in. They aren’t pushy or try the salesmanship tactics. I haven’t had any other experiences at dealerships that can compare, and will continue to go to MJ at Fitzgerald Mazda. More

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I hadn’t been car shopping in eight years. MJ made it an easy and stress free experience! MJ made it an easy and stress free experience! More

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I found the used car I wanted so I went there and I was helped right away. I took the car for a test drive with now problem at all. We talked price and there were a couple of things that weren’t so good so helped right away. I took the car for a test drive with now problem at all. We talked price and there were a couple of things that weren’t so good so we agreed on a price and that included fixing the two issues. I will be taking it back to get the issuses fixed and they said the would lend me a loner car since I was from the Eastern shore. So I have had a great experience at Fitz. More

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MJ was very knowledgeable about the cars, and he was helpful in selecting the right car. He was very professional in the car buying process. helpful in selecting the right car. He was very professional in the car buying process. More

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The staff was amazing and made the car-buying process enjoyable from start to finish. enjoyable from start to finish. More

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Chris is absolutely fantastic. He is incredibly knowledgeable and helpful. He made sure I was 100% satisfied and didn’t push the sale onto me. I would recommend Chris and FITZ Mazd He is incredibly knowledgeable and helpful. He made sure I was 100% satisfied and didn’t push the sale onto me. I would recommend Chris and FITZ Mazda of Annapolis to anyone More

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