The salesman’s who sold me my car took a break to eat chicken wings while I was in his office.
Half of my paperwork had the wrong vin on it and I fought some of the mistakes while signing but I still had to resign my paperwork. Then it took 2 months to get my title mailed to me.
Lates fees have not been paid by royal gate. Will not recommend. Will deter people from going to this dealer.
The efficiency and good attitude are the reason we come here. We had a later appointment, got done with other appointment early and they took us early and completed the job at a very good price.
"Brian is awesome!"
Had an awesome “low pressure” experience with Brian! Helped me find exactly what I was looking for. Didn’t try to upsell me or anything. Absolutely loved it!
"Excellent customer service--very fast!!"
All of the guys were great to work with here. Very honest and it took me less than 10 minutes to sign on the car. Very happy customer!!
Found the jeep for my husband on Monday online, emailed with Brian Binz and Katie Kinkle a bit during the day. Arrived at 2:15pm, and had a deal ironed out by 3:00pm. They let me drive the Jeep to the airport to surprise my husband upon arrival back from a trip and he brought the Jeep back that evening to be serviced (oil change, inspections) and detailed. Came back at 4:15 Wednesday to finalize the paperwork and left before 5. Less than 2 hours total in a dealership to get the Jeep and deal we wanted was so refreshing.
First time in a long time I had a pleasant experience at a dealership. Josh and Brian in pre-owner sales were great. Josh really went the extra mile to get everything right very quickly. Jeff in financing (usually the worst part) was great. I normally don’t write reviews, but it really was an all around great experience.
"Best Sales Consultant "
Our salesman Milton Wright was a pleasure to work with at the dealer. He was never pushy and never bothered by how many he had to get keys for us to test drive or look at vehicles. He was extremely patient and a very kind person. I would highly recommend him to anyone looking for a vehicle.
Other Employees Tagged:
Milton Wright Jr.
"False promisses.. given the run around "
Was told the tire pressure light was an easy fix.. never taken care of... given very vague excuses for it.... I asked for the spare key for the spare tire.. never was taken care of still.... wrong car fax .. ( 2015 GMC Tarrain) instead but wasn't given that till the following day... truck wont past emissions....no paperwork about the loan to get it legal.... several attempts to get answers for the above mentioned issues ..still..... I've called 3 times to talk to pre owned manager with only ever reaching his voicemail.. no call back ... never again will I ever come back.. theo fasano
"Fast and professional "
My experience started as a online search of a vehicle and they had exactly what I was looking for and what was willing to pay for this vehicle. So once I spoke with a salesman and finance guy they went far and beyond for us this deal like it was face to face communication. So I was limited on my off time and days for work he made it super fast for me to come in with my info and sign my contract and spoke with a finance manager who knew exactly what I wanted to pay monthly and was approved with payment options that I never knew existed. So overall I give ROYAL GATE a ?????????? On everything. Highly recommend them to anyone no matter what your financial situation is. THANK YOU
Other Employees Tagged:
Milton Wright Jr.
"LIFELONG CUSTOMER NOW"
Traded in our old Jeep for a new one. Cannot say enough good things about Royal Gate and its staff. Every part of the process from start to finish was great! People are top notch and quality of dealership is way above others. Clean, professional, able to answer all questions, treated with respect, friendly and great value. My wife and I believe they have a mature and professional service that we can rely on for now and all our future car needs. Greg and Jeff are FANTASTIC! MUCH THANKS and looking forward to continuing our car(s) journeys with you!
Ken & Danijela