Jeff Swauger | Page 2

Leslie Gagnon is a very helpful woman, she was great, answered all of our questions and funny too. I definitely recommend this dealership and staff. answered all of our questions and funny too. I definitely recommend this dealership and staff. More

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30 days after have bought the car, we had to spend $2600 in mechanical repair despite the car is still under warranty... We bought the car in July 2020 with Jeffrey. He told us the car as been checked by in mechanical repair despite the car is still under warranty... We bought the car in July 2020 with Jeffrey. He told us the car as been checked by their mechanic and that it comes with a 60 days warranty and that if anything happens within that period we can give a call and they will fix the car. We were traveling out of state and the car started to steer right and vibration started to appear in the steering wheel. We stopped to run a diagnostic at a Acura dealer and they found that the 4 rims were bent, the 4 tires were dead, the alignment was of specs and the front stabilizer links were broken. They also found suspicious thing on the car. 3 tires from 2018 and one from 2020 (you are always suppose to change tires by pair). As well as fresh paint where the rim were bent (Maybe they have been reworked before?). We contacted Prestige auto mart to address the issue. They told us the 2020 tire and fresh paint must have been done before they bought the car and that they were not aware of it. At first we were told that the car passed inspection so they will not fix it. After arguing with them they told me it is not a safety hazard so they do not have to fix it.... Then after hours arguing with them they agree to pay for the parts and ship them to us. However they did not want to pay for labor. However, when I sent them the quote from Acura they said it is to expensive and they are not sure they can pay for it... Since then they just stop reply my phone calls. Each time I call them somebody tell me the manager is too busy and he his gonna call me back. It has been almost 2 weeks I have not heard from them. We ended up paying for the repair ourselves. $2600 in total. It was the worse experience we ever had buying a car. What is the point to buy a car with a warranty if it does not cover anything? I will not recommend this place to anyone. More

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