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Jeff Wright
Jeff Wright, General Manager, Germain INFINITI of Easton
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Jeff Wright

General Manager

Germain INFINITI of Easton

3833 Morse Rd
Columbus, OH 43219

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I'm Jeffrey Wright General Manager for Infiniti of Easton. I started in the auto industry in 1996 and joined the Germain family in 2016. Over the years I have gained much experience by being exposed to several areas and responsibilities throughout many franchises. I believe in offering our guests the finest service throughout the sales process and beyond, looking only for smiles in return. Born and raised in West Jefferson, OH I enjoy small town folk and being outdoors. My wife Tina and I have 3 children Madison, Zander, and Alexis and we have been blessed four times with beautiful grandchildren. In my free time, I love to cook, trying out new recipes and making everyone within a cell phone look at pictures of the finished product and sometimes sample it! I love spending vacation time at Ft Myers Beach or Kellys Island, I have many fond memories of great family trips to both. My favorite Infinity is the QX80, monster rig with all the class this old Roughrider could ever ask for!

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2 Reviews of Jeff Wright

October 09, 2018

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"Can no longer recommend at all. "

- jrobeano

This is an awesome dealership. Everyone on the staff and management team went out of their way to introduce themselves and make sure that I was comfortable. Working Peter Brown and Zach Germain was hands-down the best car buying experience I've had to date. I strongly recommend Infiniti of Easton. ----------------------------------------------- Update - October 2018 - Service experience with Infiniti of Easton has been deplorable. They've damaged my vehicle several times now. They acknowledge it but fail to act with any sense of urgency. It took escalation to Jeff Wright, the GM to resolve one issue which lingered for nearly two months. Upon finally getting my vehicle returned they wanted to charge for $156 for labor to spray compressed air in a clogged drain which had been previously cleaned and "repaired" by the dealership. Thankfully they conceded that I should not be charged. My question is how long does it take to build a relationship with a customer, gain their trust and earn their money? I can tell you exactly how long it takes to lose it. I won't be going back to the service department. The sales department may still be the awesome experience I had originally, I won't know, the service department lit that opportunity on fire and let it burn.

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No

Other Employees Tagged: Peter Brown, Pam Santavicca, Bill Klamar, Ally Payne

Oct 17, 2018

Germain INFINITI of Easton responded

Germain INFINITI of Easton said on 10/10/2018 02:17 PM (Private Message) We apologize for your experience with our service department. Our team is disappointed to read how we did not deliver a quality experience and our Service Manager would like to speak directly with you to gather further information regarding your visit. At your earliest convenience would you please reach out to Adam Mahr at 614-383-4891 as he is deeply concerned. We thank you in advance for your time. Best Regards, Jeff Wright General Manager

Jan 27, 2014

Germain INFINITI of Easton responded

Thank you for your kind review and your business. Please let us know if there is anything further we can do for you. Best Regards, Zach Germain General Manager

June 11, 2018

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"Beware"

- TJ

We bought a used Infinity QX60 3 months ago. We bought it on line and the salesman told us it had never been wrecked and that it had a clean Carfax. We never saw the report, now we find out it has been in an accident and dealer wont do anything about it.WOULD NEVER RECCOMEND THEM OR BUY FROM THEM AGAIN. LIARS!

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Other Employees Tagged: Luke Hill

Jun 19, 2018

Germain INFINITI of Easton responded

Thank you for taking the time to speak with me regarding this matter. You should have received all the service records you requested during our conversation. We do apologize that you are not completely satisfied as our goal is complete customer satisfaction by providing a quality and forthright experience. Best Regards, Jeff Wright General Manager

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