Jeffery Morgan | Page 2

Love Lokey Nissan my husband and I have been coming here for years! Jordan was very pleasant and made the process of getting our new Rogue quick and easy. Highly recommend him for all your vehicular needs! for years! Jordan was very pleasant and made the process of getting our new Rogue quick and easy. Highly recommend him for all your vehicular needs! More

Report | Print

If I could give 0 stars I would. They suckered me into getting a new vehicle. I was going to be in the market eventually as now a mom of 2 and wanting a larger vehicle, but the hassl They suckered me into getting a new vehicle. I was going to be in the market eventually as now a mom of 2 and wanting a larger vehicle, but the hassle working with Lokey is not worth it. I told them I would purchase the vehicle if we agreed on the price monthly (which we roughly did, but I wasn’t told I owed money until starting to sign the paperwork) and that they fixed a few items on the vehicle. They originally wrote a “WE OWE” with the items needing fixed, minus one thing they promised me about rentals if I needed one. My sales guy Jordan said he would confirm he can change the “WE OWE” and I had full faith it would be copy and paste with the change of the rental information. I was wrong and take full responsibility for not reading the new form, but I was there feeding my 3 week old baby while also watching my 3 year old, which I fully believe they took advantage of that fact. Fast forward to me then finding time to get those items repaired, I asked my sale guy to verify the items and get me on the schedule because service told me they can’t schedule me, it has to be the sales team.. that’s when all of this gets ugly. 15 days or so went by and funding didn’t approve me, I was called by Jeff the sales manager and threatened to have my deposit kept and my vehicle taken because I told funding when they asked that the dealership owed me repairs. I then had to call the lending company and lie about the repairs being completed to try and get approved (took over 2 weeks) and this is when I was then told about the new “WE OWE” which was comical what they wrote on there, especially the part about life time oil changes when that’s guaranteed without a we owe. Eventually I was told they would fix 2 out of the 3 items. I was asking for chipped/peaking paint to be fixed/repainted to prevent rust damage to the car in the long run, two long scratches that could be buffed out or repainted if deep enough, and a headlight that was out on the car. Mind you, this was all prior to the sale of the vehicle and they told me they would, but come time for it to get done and the changing of the agreement, they fought me on it. I was then told to drop my car off so service can get an estimated price on how much it would cost to fix everything. My car sat there for two weeks, service and sales does not communicate with each other, leaving me to call a million times to get answers. I was then told by my sales guy Jordan and the sales Manager I had to put $600 toward the new headlight. They never even mentioned fixing the other two items now at this point, now it came down to more money. I told them I was promised X,Y,Z and I also had texts to prove it. Jeff the sales manager took Jordan’s phone, and as a man who has a wife and children, he sure does know how to be rude to a customer and kept hanging up on me when I was trying to get answers. Eventually Jordan got them to agree to an aftermarket headlight (which I didn’t know it would be until after pick up and looked at it, I was told it would be from Chevy). I then proceeded to keep calling in regard to the car because no one was calling me back or giving me answers unless I showed up or bugged my sales guy. I then received a call that my car was ready. I asked about the other two items needing to be fixed and then was told they wouldn’t be done at all. EVEN THOUGH I WAS ORIGINALLY PROMISED THAT. I then proceeded to pick up the car and get asked “So how xxxxxx are you?” Oh I don’t know, I was used, lied to, ran around, ignored, treated like garbage, the list goes on. I then look at my paperwork and check my miles because at this point I don’t trust the dealership, and over 600 miles were put on my car. My sales guy tried to deny it, but when I called service asking if the number on the sheet was correct and how many miles were on it when I came in, they told me yes. This whole ordeal has been nothing but miserable and they will be reported for a multitude of reasons More

Report | Print

They went above and beyond to make sure that we could leave with a car today. Big shout out to the finance team and to Tyler! leave with a car today. Big shout out to the finance team and to Tyler! More

Report | Print

Went in to view a vehicle listed at 32,077. I called days ahead and was told the OTD would be around 35k OTD. I went in (drove over an hour) to make the purchase and the price jumped to 46k OTD I called days ahead and was told the OTD would be around 35k OTD. I went in (drove over an hour) to make the purchase and the price jumped to 46k OTD. That is 14k in fees. My mind was literally blown. I let them know what I was told and they countered with 39k OTD. So now just 7k in added fees. Obviously I was still not satisfied and had been lied to. I've had some bad dealership experiences. Most of us have. This one pulled a bait and switch like no other. I've never been so disrespected in my entire life. Please go anywhere else. More

Report | Print

I brought my 22 Frontier in for an oil change, then the Dealership called me with an offer to purchase my 22. We arrived at deal, and I drove home in a 26 Frontier PRO-X. Dealership called me with an offer to purchase my 22. We arrived at deal, and I drove home in a 26 Frontier PRO-X. More

by bluedat Verified Customer Verified Customer

Report | Print

Worst experience I've had at a dealership. Came in expressing I had my own financing, was told they could get me a better deal, after 2 weeks of we need this, now we need that. I finally took Came in expressing I had my own financing, was told they could get me a better deal, after 2 weeks of we need this, now we need that. I finally took care of the financing the way I originally wanted. Ended up having to pay $300 of my trade in out of pocket because the whole debacle. Wouldn't recommend More

by napasshrty Verified Customer Verified Customer

Report | Print

The experience was very enjoyable and professional. . Will recommend lokey to others.. in the future . Will recommend lokey to others.. in the future More

by bruceabradway Verified Customer Verified Customer

Report | Print

Was a great experience and very happy Internet rep Sales person And entire team were very helpful person And entire team were very helpful More

by Chris Verified Customer Verified Customer

Report | Print

⭐⭐⭐⭐⭐ I had an outstanding experience purchasing my vehicle from this dealership! From start to finish, the process was smooth, transparent, and completely stress-free. The staff was knowledgeable, pro vehicle from this dealership! From start to finish, the process was smooth, transparent, and completely stress-free. The staff was knowledgeable, professional, and genuinely cared about helping me find the right car—not just making a sale. They answered all my questions, worked with me on pricing, and made sure I was comfortable every step of the way. I couldn’t be happier with my purchase and highly recommend this dealership to anyone looking for top-notch service and a great buying experience! More

by AWARD_84 Verified Customer Verified Customer

Report | Print

Couldn't get me in a car any faster. Then everything that was promised didn't happen. Still haven't received the $1280 check and the car I traded in still hasn't been paid off. So now I Then everything that was promised didn't happen. Still haven't received the $1280 check and the car I traded in still hasn't been paid off. So now I am paying 2 car payments. It's been over 30 days. And now no one responds to my messages. More

by englandandyuk Verified Customer Verified Customer

Report | Print