Jeffery Tolsma | Page 8

Friendly, Respectful, Helpful & Knowledgeable Car buying can be stressful! Thank you Kole Randall, Jeff Tolsma & Kelly Queen for making our experience enjoyable! We appreciate the extra mile you Car buying can be stressful! Thank you Kole Randall, Jeff Tolsma & Kelly Queen for making our experience enjoyable! We appreciate the extra mile you all went through to finalize our purchase, as well as the knowledge of our sales representative! The whole process from choosing a car to driving home in our new ride was professional, seamless & stress free! I really appreciated the relaxed yet professional atmosphere of this dealership. More

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This is my second new vehicle that I have bought from this Again this is my second vehicle that I have bought from this Chevrolet dealership. Both experiences were excellent. I would recommend this Dealership Again this is my second vehicle that I have bought from this Chevrolet dealership. Both experiences were excellent. I would recommend this Dealership to anyone. More

by orv82 Verified Customer Verified Customer

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Truck fun test drive I was hesitant at first because of things i heard about dealers and how pushy they are. From the moment i ment johnny B i was at ease and although the I was hesitant at first because of things i heard about dealers and how pushy they are. From the moment i ment johnny B i was at ease and although the truck that brought me in the dealership was a bust. He worked to get me a different truck the test drive was fun and i knew before i was done i was buying that vehicle. It was a pleasure and surprise at how well i was taken care any friends or vehicle purchases in the future im going to nw Chevy of Bellingham. More

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Very personable and not pushy. Very quick to help you find the best deal that he could possibly give. And if that wasn’t good enough he will definitely go to management and try to work something out. Ver find the best deal that he could possibly give. And if that wasn’t good enough he will definitely go to management and try to work something out. Very friendly and always a smile and willing to help you with every little problem you have. I would definitely go to him again he’s an asset to Northwest More

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Exceptional and Dedicated Team that Cares! The team at Chevrolet was by far the most dedicated in finding what I wanted and needed out of all the lots I visited in Bellingham. With my low credi The team at Chevrolet was by far the most dedicated in finding what I wanted and needed out of all the lots I visited in Bellingham. With my low credit score I was still able to purchase exactly what I wanted and could afford thanks to these gentlemen who stayed 2 hours past closing for me working out a miracle! I did not ever feel pressured, only like I was another member of the team they wanted to do right by. If you are looking for good guest service, relateable salesman, low pressure, and an amazing car visit this dealership over any other in Bellingham!! More

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Great customer service Johnny and Jeff did so awesome on getting me in a brand new car . I am very thankful for them thank you very much for all your help Johnny and Jeff did so awesome on getting me in a brand new car . I am very thankful for them thank you very much for all your help More

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No hassle Vehicle shopping Outstanding service could not be more pleased with service. They did the best they could to make the purchase work. If looking for a vehicle definitel Outstanding service could not be more pleased with service. They did the best they could to make the purchase work. If looking for a vehicle definitely visit the folks at northwest Chevrolet of Bellingham More

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DISHONEST I went in to look at a used car that was listed on their website without a price. When I got to the store, Jeff Tolsma, one of the managers told me t I went in to look at a used car that was listed on their website without a price. When I got to the store, Jeff Tolsma, one of the managers told me that they want $32,999 for the car. The car has a market value of about $27,500. After some negotiation, Jeff told me that the best he could do was $30,000 and went on about how the market value of the car was worth $35,000 and how he can’t lose money selling a car. The usual xxxxxxx salesman pitch. I walked. 15 minutes after I left, I checked their website again and the car was listed at $28,999. There was no way that one of the sales managers would not know about this. Trust is the most important component of any relationship. The management at this dealer will lie right to your face. Says a lot about who they are. More

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Don’t do it! I’ll start by saying thank you to Jeff T. for being the only truthful person and treating us like a customer. He was the last person we talked to ther I’ll start by saying thank you to Jeff T. for being the only truthful person and treating us like a customer. He was the last person we talked to there and is the only one I’m truly thankful for. Probably because he worked at that dealership before these people bought it. We bought a car before Christmas. We just got it resolved. Short story..it had a huge oil leak in my garage the day after bringing it home. This is after they fixed a leak the day we bought it! Took it back. Said they would fix it and a few other things wrong! Annoyed, but thought we were headed in the right direction. WRONG! When we picked it up the engine light was now on! Of course they knew I was coming after hours so there was no one to ask what the heck!? They called me and said it’s ready, parked it with the engine light on! Wasn’t on when I left it. Had a handful of problems they knew about and still sold it, but no engine light. I drove straight to MY MECHANIC and had it checked out. Next morning they called and said the battery was dead! Along with an estimated $6k with of things needing fixing. One was a possible timing chain replacement needed! They sold this car (and I have a text) saying we won’t sell a car that won’t run. That’s EXACTLY what happened! Literally! What happened to the used car check before it hits the lot? I know it’s used but it should start! End story..after I walked in the dealership 3 times and tons of calls. No one called me! I had to walk in and beg for help with my dead “new to me” car they sold. Jeff did the best he could. No owner would EVER meet with us. Resolution was that they would fix the car we bought. After they ran a check in it. Shouldn’t they have already done that? Although that didn’t seem helpful since they just had it for weeks and gave it back with the engine light on and things not fixed and not ever mentioned! Honesty guys! Best policy! Or they would take it back. Great! Not so much. We had to pick a car on the lot. Only car like ours, same options, was $5k more. Those were our only options. So basically. They sold us a broken car. Knew it! Tried to say they would save the day, take it back, but really they made us give them an upsale after screwing us over. We had to pay more or have a broken car (not so much faith in fixing it there). They’ll eat you alive there! And read reviews! Lots of dead batteries fresh after buying the car! Any local dealership will say a used car check should check the battery! Maybe not much checking going on here! Chevy-don’t put the automatic let’s talk and resolve that I see constantly. I called and asked for the owner 4 times. The sales person would ask my name, put me on hold saying yes he’s here, then come back with he’s busy. ALWAYS to busy for a customer apparently. You want to resolve this with me. Let me have my $5k that I lost having to buy a more expensive car after you knew you sold me a bad car. When I came in I was very specific with how much we could spend. We had to push our limits and are still nervous! That is the only thing that will resolve my issue with you. If you have any integrity you would have lowered this car down $5k and REALLY helped us out. All I heard was you couldn’t because YOU (the dealership) would lose money! More concerned for yourself and make $5k off of us. I had to rent a car while mine was at Chevy for weeks! I had it 8 days out of 5 weeks! It’s a shame your dealership doesn’t care for it’s customers. More

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Took great care of us! My car was in an accident and we needed to find a replacement vehicle. We had been looking at dealers in Whatcom and Skagit counties and we needed a My car was in an accident and we needed to find a replacement vehicle. We had been looking at dealers in Whatcom and Skagit counties and we needed a little help in getting financed due to some credit challenges. Jeff helped us find the right car and Chris got us approved for a loan that was a much better interest rate than we thought we would qualify for. They spent a great deal of time working hard to get this done and they never gave up until we were driving home in a terrific new car. These guys are the best! More

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