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Jeffrey Orr
Jeffrey Orr at INFINITI Stuart

Jeffrey Orr | Page 7

Service Director

INFINITI Stuart

3970 SE Federal Hwy
Stuart, FL 34997

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4.5
238 Reviews
4.5

238 Reviews

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238 Reviews of Jeffrey Orr

November 23, 2023

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Employee Rating

Top notch service! ! Went in for service on my vehicle and I was in and out in no time. More

by KENOL M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2023

INFINITI Stuart responded

Hi Kenol M, we are very happy to have provided you with such a positive experience!

November 17, 2023

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Employee Rating

They took me in right away when I had a serious problem with my battery More

by andersenplumbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2023

INFINITI Stuart responded

Thank you for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott O'Keefe Service Manager (772) 254-8222

November 15, 2023

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Employee Rating

Very comfortable accommodations while waiting for my vehicle. Staff were exceptionally qelcoming and cognizant of my time schedule. Performed all maintenance and repairs satisfactorily in the time they More

by Kmuniz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Lenchus, Mario Murgado JR, Scott O'Keefe, Whitney Robinson, Tina Valenti

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Nov 16, 2023

INFINITI Stuart responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Scott O'Keefe Service Manager (772) 254-8222

November 13, 2023

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Employee Rating

Terrible over priced estimate. Upon inspection after getting vehicle parts not connected on battery, missing bolts. Terrible. Lost customer More

by Unhappy customer
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Scott O'Keefe, Whitney Robinson

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Nov 14, 2023

INFINITI Stuart responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlos Gonzalez General Manager (772) 254-8222

November 04, 2023

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Employee Rating

The Service Department could not be anymore accommodating and professional. Although my QX 50 issue was complex, they never gave up until it was right! More

by Scott
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Lenchus, Scott O'Keefe

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Nov 05, 2023

INFINITI Stuart responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart.

November 03, 2023

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Employee Rating

Our contact with this dealership and it’s staff has always been top notch over MANY years…, highly recommend them!!! More

by JPHARTFIELD
Recommend Dealer
Yes

Other Employees Tagged: Scott O'Keefe, Whitney Robinson

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Nov 03, 2023

INFINITI Stuart responded

Thanks for sharing about your experience with INFINITI Stuart. We appreciate your business and hope to see you again soon!

November 03, 2023

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Jeff is awesome, always in and out of the service department. Does great at communication. More

by cillaluvu22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 03, 2023

INFINITI Stuart responded

Thank you so much for your kind words for Jeff and for taking the time to leave us this wonderful feedback!

November 02, 2023

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Employee Rating

From day 1 I was treated in a great manner. I’ve owned 5 Infinitis and I swear by them. I like the way they operate here compared to Las Vegas. More

by jorgelvnv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott O'Keefe, Whitney Robinson

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Nov 03, 2023

INFINITI Stuart responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 02, 2023

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Employee Rating

Sucks! ! They will take your money charged me 5k to take apart my motor and they didn’t tell me till after taking it apart More

by sergiopecori675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Whitney Robinson

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Nov 17, 2023

INFINITI Stuart responded

Sergio, we know that the warranty company refused the repair and this is very upsetting. We would never take your car apart without your approval. Jeff and the team here worked hard to get this repair covered for you, but to no avail. We both know that on 9/21/2023 Jeff Orr text you : Just need to text that you approve tear down of 4885.00 understand that if the claim is denied you will have to pay that amount. If the claim is approved then it will be the deductible that you will have to pay. That was at 4:05PM. You replied: I approve at 4:06 PM. I know you are upset, but the warranty company is to blame. Infiniti Stuart will always work hard for our customers and will never do any work you do not approve in advance.

October 25, 2023

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Employee Rating

Jeff Orr is the man ! !! Friendly, courteous and professional Give the man a raise But I’m sure Alex will be next in the line More

by SCOTTROBINSON541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2023

INFINITI Stuart responded

Thank you for your review! We are glad to hear that Jeff Orr provided exceptional service. We have passed along your kind words to Jeff and he is grateful for the recognition. At our company, we strive to provide a top-notch experience for our customers, and it is always great to hear when our team members go above and beyond. If you have any further feedback or need any assistance, please don't hesitate to reach out. We appreciate your support!

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