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Jelani Evans
Jelani Evans, Service Coordinator, Mercedes-Benz of Ann Arbor
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Jelani Evans

Service Coordinator

Mercedes-Benz of Ann Arbor

570 Auto Mall Drive
Ann Arbor, MI 48103

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2 Reviews of Jelani Evans

August 06, 2018

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"Renewed lease"

- Barron

Moved to Ann Arbor a year ago, and have leased a new M-B every 3 years over the last 7 US cities in which I've lived. This last was year 3 with my previous vehicle; over that time, Dan Wilson and his service staff (esp. Beth and Bryan) were consistently professional and engaging, ensuring a positive outcome every time. For the new lease, I partnered with Christianna Armstrong - whom oversaw the research, due diligence, and ultimately - delivery of the new vehicle. The entire experience with her was nothing short of superb; she was informed, responsive, and a true ambassador for what great customer experience should be. And to prove what's good goes full circle: Dan Wilson was promoted to the Finance Director, so was able to continue that positive interaction with him as part of this this latest chapter. In total, the last 18 months with M-B of Ann Arbor has been awesome, and I look forward to continuing my relationship with them. THANK YOU!

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Yes
Aug 18, 2018

Mercedes-Benz of Ann Arbor responded

Barron, thank you for this great review! We love reading great reviews like these to keep us motivated and ensure that we are providing each customer with a seamless experience. We look forward to working with you again soon!

June 09, 2018

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"Thank you so much to the service team from 🇨🇦 Canada!"

- Thankful Canadian 🇨🇦

We were in a unique situation of needing parts and service for our R350 to continue on our journey home. With two kids in tow, Beth, Jelani, and Shawn accommodated us with a vehicle while servicing our vehicle as quickly as possible. Thank you for making this stressful situation a little bit easier 👍🇨🇦

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Yes

Other Employees Tagged: Beth Chavez, Shawn Durham

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