Jen Overturf Bronner

Frank was very helpful and knowledgeable about the vehicle. He answered every question we had and provided other information we had not thought of. He spent a lot of time with us explaining the feat vehicle. He answered every question we had and provided other information we had not thought of. He spent a lot of time with us explaining the features of the vehicle. He also provided links to videos and charging accessories. Jennifer assisted with the paperwork which made it go very quickly and efficiently. If you don't like the car-buying process, this dealership made it very easy and was a satisfying experience. We understand that they have a "big" move coming up with an expansion of their service department. Can't wait to see the new building/lot and to bring our car in for service/maintenance as needed. Thank you! More

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Frank is AWESOME! He went out of his way to get the car we wanted and did it quickly. He made it go very smoothly and the Kia team did a great job with financing and d He went out of his way to get the car we wanted and did it quickly. He made it go very smoothly and the Kia team did a great job with financing and didn’t try to stick it to you. I would use and recommend using Kia Overturf in Kennewick. More

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Easy process, no pressure, and we walked away happy with our purchase. No complaints whatsoever. Thank you! our purchase. No complaints whatsoever. Thank you! More

by Scott M Verified Customer Verified Customer

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Shawn, Mark, Larry and Mike were all super helpful and timely I was in and out once I knew what I wanted! Very happy with the service, none of them were pushy or made me feel overwhelmed. Happy Customer! timely I was in and out once I knew what I wanted! Very happy with the service, none of them were pushy or made me feel overwhelmed. Happy Customer! More

by SARAH_BLASDEL Verified Customer Verified Customer

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Shawn was the best ever! He made my car buying experience EASY, enjoyable, and fun. He was never pushy or salesy - just helpful, and very thorough. He got me the price I want He made my car buying experience EASY, enjoyable, and fun. He was never pushy or salesy - just helpful, and very thorough. He got me the price I wanted without any hassle. He showed me all the things the car does; I already understand my new car (so many cool features!!) better than I ever have when buying. It felt like having a caring family member assisting me. Shawn was so amazing, he has a customer for life and I feel confident referring others too!! More

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Shawn was amazing at showing me my options and explained which car would work best for me and my family. which car would work best for me and my family. More

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It was a pleasure working with Frank. Educated us on our purchase and the process was fluent and painless. A+ service every step of the way. Educated us on our purchase and the process was fluent and painless. A+ service every step of the way. More

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Buying a brand new vehicle sight unseen and from a VW dealership located 3100 miles away from home, can be a daunting experience. Not so with Overturf VW in Kennewick, Washington State. I have to say it dealership located 3100 miles away from home, can be a daunting experience. Not so with Overturf VW in Kennewick, Washington State. I have to say it has been one of the smoothest and most pleasant shopping experiences in recent memory. They had the vehicle I was looking for (Brand new 2023 VW Arteon SEL Premium) at the right price. Likely, one of the last remaining brand new '23 Arteon SEL Premiums left in stock nationwide. This shopping experience would not have been possible without the professional, knowledgeable, candid and courteous interaction of my salesperson, Mr. Shawn Graham. He went above and beyond to make me comfortable during the entire process, answer all the never ending questions I had, ensure that the vehicle met my expectations, follow through the sale and even ensuring to oversee the vehicle pickup by the auto transportation company I hired to move it cross country to our home in Miami, FL. Likewise, Mr. Mark Neely Business Manager at Overturf VW, made the entire transaction crystal clear, handled preparing and overnighting all required paperwork for signature, arranged to have all necessary documentation sent to to the Auto Tag place to ensure timely vehicle registration in my home state. Everything was handled with precision, care and a flawless delivery. Can't say enough good things about my experience dealing with Shawn and Mark. They are both gentlemen and scholars. They genuinely care about their customers and foster a long term relationship to ensure repeat business down the road. What can I say, I just love this car! (2023 VW Arteon SEL Premium). Whether you live near or far, I highly recommend considering Overturf VW when shopping for your next VW vehicle. More

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Shawn was great! He gave us exactly what we were looking for and was so kind. He kept the process easy and relaxing. He gave us exactly what we were looking for and was so kind. He kept the process easy and relaxing. More

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After dealing with the lost of our first Kia after only having it 30 day and the insurance messing around for three months. Kia overturf was easy to deal with. Only wish Kia corporation would do a better j having it 30 day and the insurance messing around for three months. Kia overturf was easy to deal with. Only wish Kia corporation would do a better job communicating with them on where and when they were receiving cars! More

by kylewillman Verified Customer Verified Customer

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