Jenna Simmons | Page 2

Routine service Not only did they ensure I was able to get to my appt while my car was being serviced but also make sure they explain everything that was done and ans Not only did they ensure I was able to get to my appt while my car was being serviced but also make sure they explain everything that was done and answer any questions I had. Even got my question answered by the mechanic directly. More

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Code on dash for getting tire pressure checked. My car was taken in immediately to be checked for code on dash due to tire pressure situation! I always feel safe driving my Honda knowing it has been My car was taken in immediately to be checked for code on dash due to tire pressure situation! I always feel safe driving my Honda knowing it has been seen by their service technicians!! More

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Timely and courteous! I like the friendliness and helpful attitude as soon as you walk in the door for service. I appreciate the updates when the wait seems long. I like the friendliness and helpful attitude as soon as you walk in the door for service. I appreciate the updates when the wait seems long. More

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Great Customer Service This is the only place I take my vehicle for service. Let you know the status of your vehicle while you are waiting. Very comfortable waiting area. This is the only place I take my vehicle for service. Let you know the status of your vehicle while you are waiting. Very comfortable waiting area. More

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Great Customer Service Jenna is always helpful, explains thoroughly what services was performed on my Acura and if any other services are needed or recommended. Always a pl Jenna is always helpful, explains thoroughly what services was performed on my Acura and if any other services are needed or recommended. Always a pleasure to have my vehicle serviced here at this dealership More

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Quick, easy, friendly! Great sales staff, talented hard working service department, everything needed in a dealership to keep my Civic Type R on the road and running great l Great sales staff, talented hard working service department, everything needed in a dealership to keep my Civic Type R on the road and running great like the first day I bought it! More

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Safety sensor camera issue We believe our Ridgeline well cared for we feel cared about. It was a good thing we purchased extended warranty... at 318 miles over warranty We believe our Ridgeline well cared for we feel cared about. It was a good thing we purchased extended warranty... at 318 miles over warranty More

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Service department and ancillary departments We appreciate being welcomed to the Honda store; everyone was very professional and personable. The service was done in a timely manner as we waited We appreciate being welcomed to the Honda store; everyone was very professional and personable. The service was done in a timely manner as we waited in comfort in the waiting room supplied with drinks and snacks. Dealing with CMA Honda of Staunton has always been a pleasure. Look forward to seeing everyone again in the future. More

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Couldn't have been better!! Outstanding group of people! I purchased a 2018 Odyssey about a year ago from another dealer. We love the vehicle except for the problem we have been having since day one with the I purchased a 2018 Odyssey about a year ago from another dealer. We love the vehicle except for the problem we have been having since day one with the second row seat on the passenger side. My daughter normally rides there and she noticed that when I would step on the brake or accelerate, the seat would move back and forth as if it was not latched properly. We took it back to Harrisonburg Honda (where we bought it) and they had their technician look at it and he said the base should be changed. The service rep said they would order the part and install it when it came in. When I got home I had a message to call them, and I did. When I called back a manager (I didn't get his name) said that he didn't think it needed to be replaced and for me to come back up when I got a chance and let my daughter sit in another new Odyssey and see if the seat moved in it. Yesterday my daughter had to have a recall done on her Pilot and while we were there we had the manager bring another new Odyssey around and my daughter sat in it and the seat did not move. We also had her sit in our Odyssey and he agreed that the seat was moving and since I had to have mine in for a recall too that he would have the technician check it. After they performed the recall and presented me with the summary of what was done, there was no mention of any work performed on my seat and when I asked about it the service advisor said I would have to talk to the manager but he was at lunch and I would have to call him when I got home which I did but not before visiting Valley Honda! What a difference! My point in visiting Valley was just to sit in another van of the same year to make sure it wasn't a common problem with 2018 Odysseys. From the moment I stepped out of my vehicle I was greeted with a smile by a young man named Mario! I explained that I had not purchased the Van at Valley and the problem I was having with Harrisonburg Honda. He was so polite and ushered us into the area of the service advisors and said he felt they could be of assistance. He was right! We were greeted by a young lady named Jenna Simmons and I proceeded to tell her that all we wanted to do was check another van for the problem. She went above and beyond to help us. She told me that she had a 2018 Odyssey that was a loaner but she would have to find it and said if we could give her a few minutes that she would locate it, which she did and brought it up to the door for us to look at. The seat in the loaner did not move and she asked if she could see mine and we showed her what it was doing. She went inside and got a technician to look at it and he agreed that the base needed to be replaced. Jenna then retrieved her computer and took down my information and said she would get the part ordered and call me when it was in so they could install it! I was blown away! I came home and called the service manager at Harrisonburg Honda to see what he was going to say but he didn't answer his phone and when a young man named Cory did, he took my number and said he would track him down because he knew he was there and have him call me. That never happened! I just wanted to take this opportunity to let you know that you have an outstanding group of people working for you and because of Jenna, you now have another Honda family in your fold. Since 2011, my daughter, son and I have purchased 6 new Hondas and from now on we will definitely be purchasing from Valley Honda! I plan on going to Harrisonburg Honda this Friday and have a come to Jesus talk with Bryan Horne and let him know why he just lost a good customer! Thank you Jenna, Mario and the technician (sorry I didn't get his name) for your help! You have just made us Valley Honda customers! More

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Fast and reliable service Scheduled routine oil change and tire rotation. Was told appointment would take approximately an hour. I was out the door in exactly one hours time. Scheduled routine oil change and tire rotation. Was told appointment would take approximately an hour. I was out the door in exactly one hours time. Comfy waiting area with complimentary cold drinks or coffee. Friendly and professional service staff. Well worth the 30 minute drive versus my local Honda service center. Will certainly have be back for all other scheduled maintenance. More

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