Jenni Berry | Page 8

Excellent customer service. A friendly staff, answered all of my questions, was very attentive and addressed any concerns. Facilities is clean. I am happy with the experience! A friendly staff, answered all of my questions, was very attentive and addressed any concerns. Facilities is clean. I am happy with the experience! More

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Thankful was extremely professional helping me trade in my paid off crv for a "new" used vehicle. I was able to view the vehicle I was interested in, including the interior, despite it being lowered on a l my paid off crv for a "new" used vehicle. I was able to view the vehicle I was interested in, including the interior, despite it being lowered on a lift. When the mechanics on site decided to do some extra preventative maintenance on the car, Thankful was able to place a hold it, ensuring it would still be mine. I was also able to leave the CRV on their lot, even prior to the deal being fully completed, which was a sticking point for me as someone who was nervous my own car would somehow get damaged between trading it in and receiving my new vehicle if I kept driving it around. Additionally, Thankful was at no point pushing me into getting more car than I wanted or upgrades I was disinterested in, and the finance team equally didn't push me into expensive warranty options for a used vehicle. Can't overstate how positive this experience was, especially to my previous experiences with Bob Rohrman. If you find yourself at Ed Martin Toyota, ask for Thankful! More

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John went above and beyond to make sure we got the deal we wanted and felt comfortable along the way. The buying process was made very easy. My wife and I had our son with us and he made sure all three of we wanted and felt comfortable along the way. The buying process was made very easy. My wife and I had our son with us and he made sure all three of us had a great experience. I highly recommend having John help you find the car of your dreams, because that is exactly what he did for us! Xavier made sure he always had a cold beverage and snack, and double checked that all our needs were met. Jenni made sure the financing process was smooth, and also made sure our son had a fun experience. More

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On the advice of a good friend, we decided to check out the new vehicles at Ed Martin Toyota. We were met by a very nice salesman, Tom Usey, who asked what we were looking for. He showed us a new Camary th the new vehicles at Ed Martin Toyota. We were met by a very nice salesman, Tom Usey, who asked what we were looking for. He showed us a new Camary that we really liked. We took it for a test drive and ended up leaving with a new car. Tom was very nice and helpful. It was a pleasure working with him. I highly recommend talking to Tom and doing business with the people at Ed Martin Toyota. More

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When we called to test drive a truck we saw online, we didn’t expect to have such great customer service! Everyone we worked with was very friendly and helpful - the most low stress car buying experience didn’t expect to have such great customer service! Everyone we worked with was very friendly and helpful - the most low stress car buying experience we’ve ever had. We would absolutely recommend buying a car from Ed Martin Toyota - we’ll definitely be back for our next vehicle purchase! More

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Everyone at the dealership was very friendly, eager to serve and looked at our personal desires for our next vehicle. serve and looked at our personal desires for our next vehicle. More

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Jay was very accomodating in answering my various questions. Also, was patient, timewise, as I looked a several used car options before finally deciding on the Highlander I will be purchasing. A majo questions. Also, was patient, timewise, as I looked a several used car options before finally deciding on the Highlander I will be purchasing. A major factor was the Gold Certificate on the vehicle, as its mileage is quite high for its model year. More

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We were very impressed with the dealership and especially Thankful Ackerman, our sales associate. She followed through and said everything would occur exactly as it did. We would recommend her for anyone. Thankful Ackerman, our sales associate. She followed through and said everything would occur exactly as it did. We would recommend her for anyone. Finance lady, was very helpful too. More

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I have been a long time Volkswagen owner and fourth generation of VW drivers. When we were in a car crash that resulted in my Passat being totaled out, I looked to VW first but was never sent any info generation of VW drivers. When we were in a car crash that resulted in my Passat being totaled out, I looked to VW first but was never sent any info or reached out to. I knew I wanted my wife to drive something safe and reliable long-term and knew that was going to be Toyota. Neal Graham was referred to me by a trusted friend and I contacted him after I found the car we needed. Ed Martin Toyota and Neal were very easy to work with, fast, communicative, and reliable! I bought the RAV4 limited for my wife to drive as a daily but didn’t expect to enjoy driving the car myself. Now, every day I get off work I find myself looking toward to hopping in and going for a road trip. We are already planning a camping trip and look forward to many years in our new Toyota. I may have been a fourth generation Volkswagen owner but now I’m a first generation Toyota owner! More

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Dealership was clean and huge! Very welcoming environment and a great area to do work if you are waiting for service. Very welcoming environment and a great area to do work if you are waiting for service. More

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