Jennifer Bisson | Page 16

Service is always so nice. Got me right to a loaner vehicle as soon as we knew the service was going to take several hours. Was lead to the loaner and given an overview of th Got me right to a loaner vehicle as soon as we knew the service was going to take several hours. Was lead to the loaner and given an overview of the car so I knew what to expect. Great service and dealership More

by PETERKLINE Verified Customer Verified Customer

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This dealership is great. I have been taking my Subarus here for over 20 years, and I have been very pleased with the staff and the service. I have been taking my Subarus here for over 20 years, and I have been very pleased with the staff and the service. More

by BARBARABOUCHER388 Verified Customer Verified Customer

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This dealership valets my car to and from work for no charge. I enjoyed this service previously when I bought a used Lexus in Springfield, MA. I never have to waste another precious weekend hour getting charge. I enjoyed this service previously when I bought a used Lexus in Springfield, MA. I never have to waste another precious weekend hour getting my car serviced. The communication lines are open and I receive text updates. The tests include a link which categorizes my repairs with color coded criticality. I know my 138k car needs maintenance especially with salt spray and harsh New England weather swings. The service link included photos showing bushing wear and other specific situations. I then approve or can select to wait later to address non critical issues. Subaru retrofitted a design issue of a shield which hopefully will slow the bearing wear issue. I can phone the service department anytime for a quick update. This dealership is technically adept and a reassuring pleasure to work with when it comes to servicing my car. I repeat my hope: to reach 300k safe miles with this dealership servicing and maintaining my vehicle. When Subaru introduces a reliable hybrid SUV which fits my bike in the back hatch, I will consider buying here and not my usual Toyota. I inherited my Forester. And this dealership applied my oil change/tire rotation coupon without being prompted. This is the way I like to conduct my business. Did I forget to mention they wash my car and my weathertec car mats for free? More

by AMYSELIGK Verified Customer Verified Customer

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The service department explained everything very well, adapted when they needed to take more time with the vehicle than originally thought, and then provided a loaner vehicle. All in all, a very positive adapted when they needed to take more time with the vehicle than originally thought, and then provided a loaner vehicle. All in all, a very positive experience. More

by JDAGIANIS Verified Customer Verified Customer

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happy to hit 5 stars on a review but i hate having to write something as well. so please don't make this a requirement in the future or i won't provide feedback. thank you write something as well. so please don't make this a requirement in the future or i won't provide feedback. thank you More

by mlek Verified Customer Verified Customer

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There was no interaction from Jennifer other than a text. As a new customer Jennifer could have at least introduced herself. As a new customer Jennifer could have at least introduced herself. More

by masongr Verified Customer Verified Customer

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Both Jennifer and Tim are great service people. Your waiting area is great. Let me leave my car overnight because I had an additional appointment that day. Your waiting area is great. Let me leave my car overnight because I had an additional appointment that day. More

by PATFALMOUTH1 Verified Customer Verified Customer

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Impressed with Granite Subaru’s service on my 2024 Outback. Excellent customer care and meticulous attention. Outback. Excellent customer care and meticulous attention. More

by DRIGO02 Verified Customer Verified Customer

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I went in for a lightbulb replacement and they went ahead and performed a recall for me? I was thrilled, but could understand if someone was on a time restraint and was stuck there not knowing Subaru was per and performed a recall for me? I was thrilled, but could understand if someone was on a time restraint and was stuck there not knowing Subaru was performing a recall. I would recommend asking the customer if they would like the recall done as well before performing it! More

by JPD0989 Verified Customer Verified Customer

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Service is great, and community is outstanding when additional issues arise. Staff is courteous and work with you to resolve issues. additional issues arise. Staff is courteous and work with you to resolve issues. More

by ALLIEALEE69 Verified Customer Verified Customer

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