Jennifer Brown
Jennifer Brown at Classic Cadillac

Jennifer Brown

Service Manager

Classic Cadillac

8470 Tyler Blvd
Mentor, OH 44060

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4.9
54 Reviews
4.9

54 Reviews

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54 Reviews of Jennifer Brown

November 13, 2026

Dealership Rating
Employee Rating

The service team does an excellent job. Tom, Matt and Jennifer are great. Truthfully they are one of the main reasons I continue to use the service department. I want to help Matt get one More

by cinsalago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Villines

November 12, 2026

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Employee Rating

Great folks working in the Service Department. Tom Hardman is very knowledgeable and professional and polite. More

by chiefburkhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 05, 2026

Dealership Rating
Employee Rating

I'm very satisfied with classic Cadillac service great the service excellent and staff were professional and polite good job. Thank you More

by caddyone123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Villines

November 03, 2026

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Employee Rating

Friendly service and fast I like the video after service and the clean waiting room More

by fredjammerwhitley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Villines

October 29, 2026

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Employee Rating

The service department was very flexible with my appointment and having a loaner. Service was done quickly and suv was waged and cleaned. More

by bwavantage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Villines

October 26, 2026

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Employee Rating

Excellent service department, they always fix the car exactly as it is quoted. They offer courtesy porter service and when my car required to be kept overnight, I was provided a loaner vehicle at no extr More

by dsukenik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 25, 2026

Dealership Rating
Employee Rating

I am extremely disappointed regarding the poor job someone did by not detailing the vehicle from top to bottom, before clear coating it. It wasn’t hand washed because you can see swirl marks as though More

by JANICEA91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 30, 2026

Classic Cadillac responded

We’re sorry to hear about your concerns with the finish and appearance of your vehicle. We understand how disappointing that would be. Please contact our service manager so we can discuss the work performed and arrange an opportunity to review your concerns.

October 24, 2026

Dealership Rating
Employee Rating

.Did a very good job from start to finish. Everyone involved with my purchase were very friendly and professional, especially Tim and Briana! More

by bas3289
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 23, 2026

Dealership Rating
Employee Rating

I was very satisfied with Matt and the service I received regarding my xt4 Cadillac. More

by cpaskell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt

October 22, 2026

Dealership Rating
Employee Rating

Very pleased with this outstanding service! Personnel was very informative. A great place for all my automotive needs! More

by galluccijm
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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