Jennifer Cammarata | Page 4

transmission repair I took my van into Len Stoler on a 12/13/19 when my vehicle would not shift on my way to work. I did not get my vehicle back until January 8, 2020. I took my van into Len Stoler on a 12/13/19 when my vehicle would not shift on my way to work. I did not get my vehicle back until January 8, 2020. I understand it was a spur of the moment repair, and the holidays coming. After calling the the following week of taking it in I was told that a part needed to be ordered and the transmission may or not need to be replaced. I was also told that the transmission mechanic would be on vacation for two weeks over the holidays. I did not hear from them again until I called on 1/6/20 to ask about the car and I stated that I really needed my vehicle. I was called on 1/9/20 telling me it was completed. Note: I was offered a rental vehicle at their daily rate. I would have been convenient but there was no way I could afford it. I have a hard time believing there is only one person who works on transmissions, and since mine was covered under warranty it was set aside. Of course I could be wrong. Hopefully, the next time I need warranty service (I have the lifetime coverage) the vehicle will be repaired in a more timely manner. Note: Jennifer was an excellent service rep. I do not blame her for any of this. She was just the unfortunate person who had to relay information to me. More

by susanGRUENTZEL Verified Customer Verified Customer

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Excellent Customer Service Jennifer & Hannah are ALWAYS a pleasure to work with. They are both extremely helpful. Len Stoler offered me a rental car to use while me car was bein Jennifer & Hannah are ALWAYS a pleasure to work with. They are both extremely helpful. Len Stoler offered me a rental car to use while me car was being worked since it was going to take a week or more to repair it. This rental car is REALLY helpful. More

by TRACYNEUDECKER Verified Customer Verified Customer

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the service was friendly the service was friendly and professional the service was friendly and professional the service was friendly and professional the service was friendl the service was friendly and professional the service was friendly and professional the service was friendly and professional the service was friendly and professional More

by s.andreenko66 Verified Customer Verified Customer

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Customer Service personnel are great The front desk of service are great.... the shop does good work... except when it comes to keeping the interior of your car clean..... this is the 3rd The front desk of service are great.... the shop does good work... except when it comes to keeping the interior of your car clean..... this is the 3rd or 4th time I have had to clean dirt/grease off of the steering wheel, when I picked up the jeep. Come on guys ..... you are doing a good job otherwise,... why do you keep making it a less than pleasant experience by making the steering wheel look like it just came out a a junk yard? Signed.... "Confused" More

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Excellent Customer service was excellent. Jennifer was a pleasure to work with. Not only did they fix the issue but made me aware and completed a recall that Customer service was excellent. Jennifer was a pleasure to work with. Not only did they fix the issue but made me aware and completed a recall that I was not aware needed to be completed. More

by RLIPPA Verified Customer Verified Customer

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Oil Change and Tires rotated The maintenance crew was fast and efficient. As always polite and helpful. The crew have always been there for me that is why I keep coming back. The maintenance crew was fast and efficient. As always polite and helpful. The crew have always been there for me that is why I keep coming back. More

by STEPHANIE WASHINGTON Verified Customer Verified Customer

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Not a good experience at all it took over 5 weeks to replace the transmission on our vehicle had to bring it back a few hours later to replace 2 tire sensors that took over 3 days to do replace the transmission on our vehicle had to bring it back a few hours later to replace 2 tire sensors that took over 3 days to do More

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Trailer hitch issue resolved I had a issue with my trailer hitch on my Jeep, it was checked out by the shop Forman and the issue was corrected and is now working correctly I had a issue with my trailer hitch on my Jeep, it was checked out by the shop Forman and the issue was corrected and is now working correctly More

by ILSICILIAN Verified Customer Verified Customer

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Efficient service Service staff was very efficient in getting me in and out the door into a loaner. Service bay was very clean and inviting. Once I received the vehic Service staff was very efficient in getting me in and out the door into a loaner. Service bay was very clean and inviting. Once I received the vehicle it was washed to a level of okay. More

by sdkoch4 Verified Customer Verified Customer

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Great service department Easy to work with and very easy to get an appointment. They explain what your vehicle needs in terms you understand. Very knowledgeable and friendly s Easy to work with and very easy to get an appointment. They explain what your vehicle needs in terms you understand. Very knowledgeable and friendly staff. More

by DDM225 Verified Customer Verified Customer

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