Jennifer Dieste

Need help with my car I bought with 5 year service contracts.My paint coming off hood. Dents in car. I was told anything goes wrong theseinsurances would cover. Called insurance said paint is not cove contracts.My paint coming off hood. Dents in car. I was told anything goes wrong theseinsurances would cover. Called insurance said paint is not covered.please call Ed Chamberlain 609 575 8030.My partner and I have bought 5 cars at your dealership. We never bought the extra insurance until now and got ripped off. The salesman told us everything including paint was covered total cost for insurance was 4175.00 big scam. More

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I traded in an Equinox for 2023 Buick Encore almost 2 years ago. After only a year I returned to see if I could trade in the Encore for something larger as it doesn't fit my current needs. I am currentl years ago. After only a year I returned to see if I could trade in the Encore for something larger as it doesn't fit my current needs. I am currently interested in a small used truck. I was told that having owed on the Equinox I traded in I would be $10,000 upside down on a trade. My payment would increase from $657/ month to over $800/month. Understanding this it was decided after my Salesperson talked to her General Manager it would be better to continue to pay for another year and then try again. I was assured the monthly payment would be lower than $800. I met with IG BURTONS today to see where I stood and what my payoff would be. I had a 12:30 appointment and upon arriving early I waited until 12:45. At the appointment I'm told that even after making more payments I would now be $15000 upside down and my monthly payment would increase from $657/month to over $1100/month on a trade in. I was lied to after being told to wait a year and return when payment would be less. And then the audacity for General Manager Chris Diaferio to send me a follow up email asking me for my feedback. Also in that email thanked for my interest in The Chevy Silverado . I never asked about or expressed any interest in a Chevy Silverado I will not say my real thought on that but obviously you did an absolute terrible job and I will let everyone know my dissatisfaction with the service I received today and recommended they take their business elsewhere. And Im considering not having my car serviced at IG BURTONS in the future. I will thank my wonderful salesperson Jennifer Dieste for her service though. I would not recommend dealing with this Car Dealer. They will lie to your face.. More

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