Jennifer Hoffman

DO NOT I REPEAT DO NOT EVER BUY A CAR HERE. On 2/21 I filled out a credit app online shortly after was texted by Olivia Jones I guess looking back now an auto bot. I sent pictures of my trade i On 2/21 I filled out a credit app online shortly after was texted by Olivia Jones I guess looking back now an auto bot. I sent pictures of my trade in with Vin and payoff amount, what I was looking for and down payment. I was later called by Yuya and again explained what I was looking for, trade in, and payoff, at that time he told me not to worry about the exact payoff they would run title and contact the lender for that. I was sent 3 options of vehicle available and texted back I was concerned they were out of my price range and could I get some rough estimates...noting here I was driving from out of town and wanted to make sure these would fit my needs and budget first. He responded he would get back to me. By Sunday I hadn't heard back so I followed up and again didn't hear back. Later Sunday I was contacted by the original number and told them the ball was in their court and again never heard back. By then I left negative reviews and sent some texts along the line of I wouldn't take a car if you gave me one. Monday I was contacted by Jennifer, Internet sales manager, who apologized for the way I was treated and wanted a second chance to make it right. Against my better judgement I said ok and she came up with a vehicle that fit my needs and budget. I was planning to pick it up 2/25. That same Monday Damian from finance called to send the contract for me to sign. He called close to 7pm. I wanted to sign the next morning but was told the link would expire so I had to do it that night. Again against my better judgement I did and didn't have time to review the contract. The next day they called and offered to deliver the vehicle on 2/24, great. Delivery went smooth and all was good. On 2/26 I was called by Patrick who said I never told them I owed one the car, but I did and had proof I did. At that point I was at work and asked he call back in 15mins when I was home. HE NEVER CALLED BACK, I called him back and quickly he backed tracked that he never disputed I told them about a payoff amount Twice. At some point Jenifer called me after I let her know this deal was going south quickly. But now it's my fault and guess what the cars going back cause they couldn't convince me to take a payment of over 200 dollars from the original contract. so moral of this story, they dropped the ball continuously and tried to blame me and I still lose for their bad business. And they lost big, I explained that prior to moving where I am now I had purchased 6 cars from the same dealership and referred 2 additional friends there. for the difference in my payoff they could have easily eaten that cost at the cost of doing business and gained a loyal customer but instead they get this. Oh also worth noting Jennifer contacted me on 2/26 after the deal was "done" and asked if I would take my original negative reviews down, which I happily did. so to add to this story when we did the car swap I was again accused of lying about my pay off balance by Ryan, again despite having evidence I provided the info to them twice. They also doused my car they brought back with febreez despite not legally being their car yet...and yeah that stuff makes me sick. So this place is horrible. More

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Our Experienced salesperson, Rachel, was FANTASTIC! She had all of the answers to our questions and was very polite and generous. She assisted me and my wife through the whole process and was very pati She had all of the answers to our questions and was very polite and generous. She assisted me and my wife through the whole process and was very patient. We want to say THANK YOU to Rachel and your wonderful manager and staff for the hospitality. We look forward to purchasing from you in the future. Sincerely, Mr. Love More

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After a rock start, had a phenomenal experience. They seem committed to getting it right. They seem committed to getting it right. More

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