Jennifer Smith
Jennifer Smith at Ourisman Volkswagen of Laurel
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Jennifer Smith

Business Manager

Ourisman Volkswagen of Laurel

3371 Laurel Fort Meade Rd Suite B
Laurel, MD 20724

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65 Reviews
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65 Reviews

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65 Reviews of Jennifer Smith

January 17, 2024

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Employee Rating

After I bought my second VW there was leaking from sunroof, they kept telling me there isn’t loaner car since 2021 until two days ago I told them that I spent over 60,000 $ in their store. I’ve been t More

by Marko Hanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 18, 2024

Ourisman Volkswagen of Laurel responded

We want to express my sincere apologies for the inconvenience you've experienced with your second VW purchase from Ourisman. Your feedback is important to us, and we deeply regret that your ownership experience has not met your expectations. Please reach out to our general manager Robert Chen at rchen@ourismancars.com

Apr 08, 2024

Marko Hanna responded

It's not my experience with the car it's Orisman Laurel, THAT Mr Adrian told me That ( you don't give a loner car to any customer purshed a vehicle from you) I answered YOU SAID WHILE BUYING THAT YOU GIVE LONER CAR DURING ANY FIXING. HE ANSWERED those GUYS WHO SELL CARS SAY ANYTHING TO MAKE A SELL. That increased the damage cost in my car up to 4,500 $. since u never give me a loner car since 2021.

Apr 08, 2024

Marko Hanna responded

and stop adding automatic answers appoers in a sec. u don'y even car.

November 07, 2023

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Dealership communications was much appreciated. Excellent customer service and support. Will be sure to return in the future if services are needed. More

by Apb102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2023

Ourisman Volkswagen of Laurel responded

Apb102, Thank you for your kind words and feedback!! It is great to hear that the team is exceeding our high standards for excellent customer service and communication in every transaction. We look forward to seeing you again!!

September 21, 2023

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Terrible dealer. Will never go there again. I will blast this dealer every chance I het More

by Vvictoriaberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 21, 2023

Ourisman Volkswagen of Laurel responded

We're genuinely sorry for your negative experience. We strive for excellence with every customer. Please feel free to email me with more details of what happened so I can address your concerns and improve our services. My Email address is JAlcorn@ourismancars.com. We value your feedback and aim for a very high level of customer service.

Sep 21, 2023

Vvictoriaberry responded

Never will I buy from you again.

January 10, 2019

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Amazing experience This was my first new car purchase. I have been intimidated by people’s talk about how car salesperson are the worst service providers confusing and r More

by Haimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmie Powell

Jan 10, 2019

Ourisman Volkswagen of Laurel responded

Thanks for choosing Ourisman to purchase your first new car! We are so happy to know that Jim and the rest of our team showed you how great a car buying experience can be. We appreciate your business and are grateful to have earned your recommendation.

September 10, 2018

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Great service I came in and I knew what I wanted, Jim then took me for a test drive and showed me all of the features. Financing department went through with my fin More

by 061014Cw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Deckert , Ed Wheaton

Sep 11, 2018

Ourisman Volkswagen of Laurel responded

Thank you so much for your 5-star review and for trusting our team in the purchase of your vehicle! It was a pleasure to meet you and we hope you enjoy your new Honda!

August 27, 2018

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Excellent Service! I had a very good experience with my purchase. With sales man whose name is Mr. Mfon is a outstanding sales manner ship. He is the best man to deal w More

by Young6331
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Earl Errera, Mfon Mfon

Aug 28, 2018

Ourisman Volkswagen of Laurel responded

Thanks for your purchase! We value your opinion and love hearing that Mfon took excellent care of you!

August 11, 2018

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Great Customer Service My Honda van had over 200,000 miles on it. It’s been cross country from California and out of Country there and back to Canada. My boys have grown u More

by Interplanetjanet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmie Powell, Mike Steers, Kenny Nguyen

Aug 12, 2018

Ourisman Volkswagen of Laurel responded

Thank you so much! Customer service is our top priority and we are thrilled to know that Jimmie and Jennifer made your car buying experience memorable. We appreciate your business and are grateful to have earned your loyalty. Welcome to the Ourisman Family!

August 01, 2018

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AWESOME experience I came over to this dealership with some cash, a motorcycle and needing finance. I really challenged this team and I thought I would walk out of there More

by Luis H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brandon Jester

Aug 02, 2018

Ourisman Volkswagen of Laurel responded

You are very welcome! We appreciate you taking the time to acknowledge the hard work of both Brandon and Jennifer. They do whatever it takes to make sure our customers are given an AWESOME buying experience. Enjoy your new Accord!

July 07, 2018

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I was Blessed today I first met Blair Tyler on Tuesday 19 June, I decided that I needed to purchase a car from Ourisman after an Active Duty Soldier told me her story whe More

by DeaJae"
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Anthony Davenport, Blair Tyler was a great salesman for a car that I wanted fully loaded but my family talked me out of it. It was actually sold when I arrived with the check.

Jul 08, 2018

Ourisman Volkswagen of Laurel responded

Thank you for that wonderful review of your experience working with Anthony. He goes above and beyond to make sure his customers are well informed and able to make the right decision when it comes to the car or cars they are looking at. We appreciate your business as well as the service you provide to our country. Enjoy your new HR-V!

June 30, 2018

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Employee Rating

A very pleasant experience Our salesman Jim Powell was very pleasant, accomodating, and helpful. He wasn't pushy at all, and he was very patient, calm, and thorough. He answered More

by Danielle27
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Jones, Jimmie Powell

Jul 01, 2018

Ourisman Volkswagen of Laurel responded

Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear you had a wonderful experience. We really appreciate your business and recommendation. Enjoy your new Honda!

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