Good communciation and easy to work with.
Staff was knowledgeable, helpful and a pleasure to do business with.
Staff was knowledgeable, helpful and a pleasure to do business with.
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by kurtis4
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2025 -
Norm Reeves Hyundai of Irving responded
Hello, Kurtis. Thanks for leaving our team this 5-star boost! We're glad your visit was pleasant and you got all the help you needed. Anything else on your mind? Reach out anytime!
I had a really good experience.
Changing oil and filter. It was a little time taking though
Changing oil and filter. It was a little time taking though
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by MBAHARVA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Asim Ali, Daniel Flores
Jun 03, 2025 -
Norm Reeves Hyundai of Irving responded
Thanks for letting us know how our oil and filter change went. We're glad it all went well, but apologize for the wait. Your honest feedback helps us continually strive to deliver exceptional service every time.
Everyone from the moment I pulled in and thereafter, were
very kind and attentive.
The maintenance guy (KEN) was a pleasure to work with. Great experience as always.
very kind and attentive.
The maintenance guy (KEN) was a pleasure to work with. Great experience as always.
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by madand
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Asim Ali, Daniel Flores
May 27, 2025 -
Norm Reeves Hyundai of Irving responded
Hi there, thank you for the wonderful feedback! We’re so glad Asim, Daniel, Ken, and the rest of our team treated you with kindness and attentiveness from start to finish. It’s always our goal to make every visit a great experience, and we appreciate your loyalty.
Very prompt and courteous.
Explained everything clearly. Did an excellent job on my car. Nice waiting room.
Explained everything clearly. Did an excellent job on my car. Nice waiting room.
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by CKANODIA
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2025 -
Norm Reeves Hyundai of Irving responded
Prompt service, clear explanations, and a pleasant waiting room—we like to call that the recipe for a great dealership visit! It's terrific that everything went well for you, and we appreciate the feedback. If you had a pleasant time with us, we hope you'll consider recommending us to others you know. Thank you so much for everything!
It was easy to set up the appointment
Customer service
was excellent
Very friendly people working with me
It didn’t take long for the work to get done
I sat in the very comfortable lounge area.
was excellent
Very friendly people working with me
It didn’t take long for the work to get done
I sat in the very comfortable lounge area.
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by tthoreson1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Asim Ali, Daniel Flores
May 12, 2025 -
Norm Reeves Hyundai of Irving responded
Thank you so much for sharing all this feedback with us! We're happy everything worked out and that you enjoyed our lounge while you waited. If you know anyone else in need of great service, we'd love to help them like we helped you.
I was received timely for my 7 AM service appointment.
They checked me in and my car. My wait for an oil change, general inspection, and coolant change, including hybrid inverter coolant was completed wit
They checked me in and my car. My wait for an oil change, general inspection, and coolant change, including hybrid inverter coolant was completed within the three hour timeframe.
I was kept informed by the Hyundai app regarding the whole process. I did have difficulty paying through the app once I was notified. But I went to the service advisor who cheerfully helped me with my paperwork and paying my bill. The customer waiting lounge is adequate with free coffee, tea, and snacks.. The guest bathroom for men is kept clean.
I appreciate the fact that although the inspection report showed that I needed a new air filter and cabin filter, the dealer did not ask nor pressure me to buy those extra cost items.
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by lxacev75
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Asim Ali, Daniel Flores
May 06, 2025 -
Norm Reeves Hyundai of Irving responded
We’re thrilled to hear your appointment went smoothly! On this National Beverage Day, we’re extra proud that our lounge’s coffee, tea, and snacks hit the spot while you waited. ☕🎉 Your trust means everything to us. Thanks for choosing Norm Reeves Hyundai Irving!
The dealership was great Lou was great Rory was great
everything was very smooth. Thanks yall.
everything was very smooth. Thanks yall.
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by GTSTYERS
Verified Customer
Verified Customer
Other Employees Tagged:
Asim Ali, Daniel Flores, Lou Rory
Apr 30, 2025 -
Norm Reeves Hyundai of Irving responded
This review has Lou and Rory doing a victory lap! 🚗🎉 We’re so glad everything felt as smooth as a Sunday drive. Thanks for cruising with us at Norm Reeves Hyundai Irving, and we can’t wait to welcome you back!
I like the dealership.
It has always been a good place to take my car to for an oil change ir any other service needed.
It has always been a good place to take my car to for an oil change ir any other service needed.
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by rethalh
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Asim Ali, Daniel Flores
Apr 28, 2025 -
Norm Reeves Hyundai of Irving responded
We're glad your experiences have consistently been positive! Thank you! We'll be here the next time you need us.
I will never take take my car here again like ever again
they took more than 1 month to get my car fixed which was really simple fix I could have done it myself but I wanted OEM parts so I figured I’d just
they took more than 1 month to get my car fixed which was really simple fix I could have done it myself but I wanted OEM parts so I figured I’d just use my insurance and take it to the dealership I was also curious about that process being that I always fix my own cars but now I know to NEVER take my car to a dealership for work I had to get 4 car rental extensions because they were not done with the car because 1 excuse led to another and was told 2 times that within 1 more week the car will be completely ready for you and was not I do not like this dealership they were nice people but to replace a bumper and radiator is a 1 day fix even with paint matching but yeah if I can give -10 stars I would!! STAY AWAY AND FIX IT YOURSELF SAVE YOUR TIME!!!
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by thatdancekiddalex
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Asim Ali, Daniel Flores
Apr 21, 2025 -
Norm Reeves Hyundai of Irving responded
Thank you for taking the time to share your experience. It’s completely understandable to feel frustrated when your expectations around timelines aren’t met. We know your time is valuable and would like to make things right. Please contact Ken Demarest, our Service Manager, at Kenneth.demarest@normreeves.com.
Great experience.
The staff is the best and I would highly recommend Norm Reeves Hyundai to everyone !!!
The staff is the best and I would highly recommend Norm Reeves Hyundai to everyone !!!
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by STEPHEN.VAETH
Verified Customer
Verified Customer
Other Employees Tagged:
Asim Ali, Daniel Flores
Apr 09, 2025 -
Norm Reeves Hyundai of Irving responded
Stephen, we appreciate the stellar feedback! Having amazing customers like you is what keeps us motivated every single day. We’re always ready to roll out the red carpet for you!
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