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Jennifer Stapleton
Jennifer Stapleton at Norm Reeves Hyundai of Irving

Jennifer Stapleton

BDC Manager

Norm Reeves Hyundai of Irving

1800 E Airport Fwy
Irving, TX 75062

3.9
7 Reviews
3.9

7 Reviews

Write a Review

7 Reviews of Jennifer Stapleton

April 29, 2025

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Employee Rating

The dealership was great Lou was great Rory was great everything was very smooth. Thanks yall. More

by GTSTYERS
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Asim Ali, Daniel Flores , Lou Rory

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Apr 30, 2025

Norm Reeves Hyundai of Irving responded

This review has Lou and Rory doing a victory lap! 🚗🎉 We’re so glad everything felt as smooth as a Sunday drive. Thanks for cruising with us at Norm Reeves Hyundai Irving, and we can’t wait to welcome you back!

April 25, 2025

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I like the dealership. It has always been a good place to take my car to for an oil change ir any other service needed. More

by rethalh
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Asim Ali, Daniel Flores

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Apr 28, 2025

Norm Reeves Hyundai of Irving responded

We're glad your experiences have consistently been positive! Thank you! We'll be here the next time you need us.

April 21, 2025

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I will never take take my car here again like ever again they took more than 1 month to get my car fixed which was really simple fix I could have done it myself but I wanted OEM parts so I figured I’d just More

by thatdancekiddalex
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Asim Ali, Daniel Flores

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Apr 21, 2025

Norm Reeves Hyundai of Irving responded

Thank you for taking the time to share your experience. It’s completely understandable to feel frustrated when your expectations around timelines aren’t met. We know your time is valuable and would like to make things right. Please contact Ken Demarest, our Service Manager, at Kenneth.demarest@normreeves.com.

April 08, 2025

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Great experience. The staff is the best and I would highly recommend Norm Reeves Hyundai to everyone !!! More

by STEPHEN.VAETH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Asim Ali, Daniel Flores

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Apr 09, 2025

Norm Reeves Hyundai of Irving responded

Stephen, we appreciate the stellar feedback! Having amazing customers like you is what keeps us motivated every single day. We’re always ready to roll out the red carpet for you!

March 21, 2025

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Employee Rating

The service advisor was very helpful, and friendly. They did a great job fixing my car in a timely fashion. More

by Smrizoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Flores

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Mar 24, 2025

Norm Reeves Hyundai of Irving responded

We're thrilled that your service experience was top-notch! Thank you! We hope you'll check out our service specials next time you need help maintaining your ride.

March 16, 2025

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Employee Rating

Service person seems unhappy or rude . Could be better in customer care. Expected better. But rest all ok More

by binunair98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Asim Ali, Daniel Flores

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Mar 17, 2025

Norm Reeves Hyundai of Irving responded

Thank you for sharing your feedback; we truly value every customer’s perspective. We understand that your experience with our service left you feeling that our team could have been more welcoming, and we appreciate you bringing this to our attention. Reviews like yours help us assess how we're doing and we hope to deliver you a 5-star experience next time.

March 10, 2025

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Employee Rating

Dealership was good. They were on time.. seevice was great nothing bad to say. Had snacks More

by patcorn13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Asim Ali, Daniel Flores

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Mar 10, 2025

Norm Reeves Hyundai of Irving responded

Thank you for your feedback, Pat! We’re glad we could make your service experience quick and easy, and you could grab a snack while you waited for your Hyundai. We look forward to helping you with all your future maintenance needs!

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