Jenny Beauchemin

I was visiting my son in Simsbury and my new Honda Pilot had a glitch in the information screen. . When I contacted the local Hoffman dealership to see if they could help me, they were so accommodating. U had a glitch in the information screen. . When I contacted the local Hoffman dealership to see if they could help me, they were so accommodating. Upon my arrival, my car was immediately taken for evaluation and within the hour it was fixed! The staff there was extremely friendly and very helpful. I was very impressed and satisfied! I hope the local people are supportive of the Hoffman Honda dealership near Simsbury, CT! More

Report | Print

Excellent Customer Service. Was greeted in the Service Bay promptly and my car was in and out in 90 mins as promised. Jennifer the assistant manager was above and beyond! Was greeted in the Service Bay promptly and my car was in and out in 90 mins as promised. Jennifer the assistant manager was above and beyond! More

Report | Print

RE: car had problems with starting. Kelly in the Service Department carefully reviewed the issue with me. . She was most attentive to the customers concerns that the starter solenoid w Kelly in the Service Department carefully reviewed the issue with me. . She was most attentive to the customers concerns that the starter solenoid was not functioning as designed. Kelly offered the alternative of a re-built starter, if it was required. The car then went through a complete check-up by the qualified Honda mechanics.on site. It was determined that the problem was with the battery. A new battery was installed. The customer picked up the car later in the afternoon. The whole experience was most satisfactory. Additionally, the customer save a significant amount of money because of the trouble-shooting of the Honda mechanics. Well done Hoffman Honda Team. More

Report | Print

Advisor was very helpful at explaining issues resolved, and maintenance maintenance schedule how the reminders work to determine the schedule times and maintenance maintenance schedule how the reminders work to determine the schedule times More

Report | Print

Very accurate and everything explained of what’s needed next on my car. Great staff! next on my car. Great staff! More

Report | Print

Unsatisfactory service. Automobile was given a AAA battery boost and delivered with service request for battery replacement and full inspection and oil change. Leah is servi Automobile was given a AAA battery boost and delivered with service request for battery replacement and full inspection and oil change. Leah is services noted. Also verbally reinforced on delivery. No battery replacement done. No call was made to customer during service by the service technician. Customer only received a text that the car was ready. Up on arrival at the dealership, customer inquired about the service rendered. Service technician had no idea that a battery replacement should have been undertaken. No consideration was given for the inconvenience of having to wait while Battery Replacement was undertaken. Also, battery is only two years old and was previously installed by the dealership. This battery should have been at no cost to the customer. Be that as it may - it is still unforgivable that a car that needed a battery boost from a towing service - that the service department was made aware of - to start it up did not have the battery examined and replaced as requested. More

Report | Print

Hat’s off to Daniel and the team at Hoffman Honda for their fast and courteous service, they are very professional their fast and courteous service, they are very professional More

Report | Print

I am a loyal, longtime customer. In my book, Hoffman is A + all the way around.7 In my book, Hoffman is A + all the way around.7 More

Report | Print

Jennifer was extremely helpful, in getting our recalled fuel pump tested. She managed to get us in and out in a reasonable amount of time, and notified us immediately after the work was done. It was one of fuel pump tested. She managed to get us in and out in a reasonable amount of time, and notified us immediately after the work was done. It was one of the best experiences I have had with the service department. More

Report | Print

I have never given a negative review to my local business but I have to this time. A extremely bad experience. I will write down my long story and update here as soon as I have time. Stay away from this deal but I have to this time. A extremely bad experience. I will write down my long story and update here as soon as I have time. Stay away from this dealer!!!!! More

Report | Print