I brought my 2004 Honda Accord Civic in for service today, 6/7/2018! I was met by Steve Conly who welcomed me and then took me into his office and began to write up the paper work. From that moment on until the time I left (3 1/2 hours later), Steve never left me to wondering what was going on. He checked in on me just about every 1/2 hour and gave me updates as to the status of the repair work being done. As to the work to be done, he laid it all out for me and let me make the decisions as to what repairs were to be done. Of course the safety issue repairs, he made those calls. I have to admit that I have never felt so at ease dealing with an advisor. He was absolutely great to work with.
Brought my car in today for an oil change without an appointment. Hoffman Honda was able to fit me in. They immediately contacted me about needing a tire alignment after inspection. Both were able to be done and my car was washed and ready for me at the end within an hour and 15. Thank you!
All the cold weather we have been having revealed that my 3+ year old Honda CRV battery was on its last legs. I called on a Saturday morning and asked if I could bring my car in and have a new battery installed. I didn't have an appointment and they were completely booked up, but they said bring it in and they would get to it. I was in and out in less than 2 hours! I have brought my car into Hoffman several times in the last year for service and each time I have been very pleased with the service I received and the quality of the work done.
"Mostly great, little bit longer wait than anticipated"
Service was friendly and he listened to my problem with iphone. Service was a little delayed because of a staff meeting which was scheduled right in the middle of the morning and extended all of the wait time for those of us waiting for our vehicles. Listened to my problem with iphone, but first suggestion (turn up the volume) was totally useless. However, when I brought it back in, Sean helped me for some time and finally got it to work. A big thank you to Sean.
From receptionist to sales person, Jeff B. to Business office, David, and manager, all were extremely attentive, listened to my concerns and respected my time frames. I've had Honda experiences in the past that were not as comfortable. And all was accomplished in a very efficient manner on Black Friday!. Thank-you, and hope to see you again for next vehicle.
Happy Holidays to all.
Great sale, from start to finish. This is our second purchase from Hoffman. We keep coming back. Salesman was on spot as to what we wanted and closed a fast deal. Thank you, Hoffman, for making this easy
I have been a regular customer at Hoffman Honda for 6+ years and they consistently provide great service. They only repair what I need and the repairs are done right. I drove in with badly warped brakes, drove out with all issues resolved.
Hoffman Honda has always done their very best working with me to keep "old red" 🚗 Up & running in the best possible way. My advisor Anthony Audia is the best as is the Honda General Service Dept Manager Jim Berube. I couldn't be more pleased??
Some critter chewed up my wiring very impressively. Hoffman Honda managed to get the parts needed and get my car fixed up in less than 3 days, and was very quick to offer a loaner car to help get our family through. A few things bumped loose on my way out of the parking lot and set off my engine light; they were quick and professional about setting that straight. Perhaps what I loved best was that our customer service guy took a picture of the incredible wire damage!
I worked with Tanveer on my new CRV deal. He tried his best to give a best price to me. I am happy with the price i got. There was some miscommunication regarding the vehicle features he mentioned and finally what i got, and the rate of interest promised and what i got. Over all I am happy with this deal.