Very friendly and great customer service! Everyone seems
happy to help out with whatever they can.
happy to help out with whatever they can.
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by Scott Daily
Verified Customer
Verified Customer
Nov 11, 2021 -
Zeigler Subaru of Lafayette responded
Scott, we are so proud to hear that you had such a great time working with our team at Bob Rohrman Subaru could do such great work for you!
employees were very helpful and great to work with. They
always do a great job.
always do a great job.
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by morganquinton16
Verified Customer
Verified Customer
Nov 11, 2021 -
Zeigler Subaru of Lafayette responded
It means so much to hear our team gave you such excellent care! Thank you! – Bob Rohrman Subaru
Excellent customer service from Jenny. She took time to
explain all the pricing for 90,000 check up.
explain all the pricing for 90,000 check up.
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by KMILLER406
Verified Customer
Verified Customer
Nov 09, 2021 -
Zeigler Subaru of Lafayette responded
Thanks for rating Jenny and the Bob Rohrman Subaru team five stars! We look forward to seeing you next time!
Employees were very knowledgeable and friendly. Friendly
and safe waiting room. Got out half hour sooner than expected
and safe waiting room. Got out half hour sooner than expected
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by JULIEPITSTICK
Verified Customer
Verified Customer
Nov 08, 2021 -
Zeigler Subaru of Lafayette responded
Thank you for the positive feedback about your recent visit here at Bob Rohrman Subaru! We appreciate your business and hope we have the opportunity to serve you again in the future!
They helped me with my repairs and showed me what I can
do to make sure to maintain the life span of my vehicle.
do to make sure to maintain the life span of my vehicle.
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by boreded102
Verified Customer
Verified Customer
Other Employees Tagged:
Taylor Cooper, Kenzie Hughes
Nov 05, 2021 -
Zeigler Subaru of Lafayette responded
Thank you for taking the time to review your recent visit with us! We look forward to serving you again in the future! - The Bob Rohrman Subaru Team
Jenny Scott gets 5 stars for continuously keeping me
informed but for your service department to have my vehicle 13 days before you completed the work was ridiculous. You only started working on the re
informed but for your service department to have my vehicle 13 days before you completed the work was ridiculous. You only started working on the repairs on day 12 and completed them on day 13. The two stars is no reflection on Jenny Scott but your service repairman for their slow completion of repairs! The same thing happed over two years ago when I brought my Outback in for repairs and you kept it for about 13 days before you completed the repairs on it as well!
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by JANETSRESLER52
Verified Customer
Verified Customer
Nov 19, 2021 -
Zeigler Subaru of Lafayette responded
Thank you for taking the time to share this feedback. We apologize for the lengthy wait on your repairs and appreciate your patience throughout this experience. I will be speaking with my team about this situation to understand what happened and how we can improve moving forward. Thanks again and please don't hesitate to reach out if you have any additional questions or concerns. Brad Belaire - General Manager - 765-449-8100
I have brought my 2019 Ascent for normal maintenance and
a recall installation. Every experience, from purchase to present,
has been delightful from end to end. All the staff have been
superior in skill
a recall installation. Every experience, from purchase to present,
has been delightful from end to end. All the staff have been
superior in skill and friendliness. The case managers for shop work have always gone out of their way to keep me informed as to progress, etc.
During one of the last two visits, my wife brought her car to take me shopping while the work was being done. The battery in her car died in the parking lot. When I notified the case manager that I was going to call AAA, she arranged for a jump start.
In three minutes, a young man and his supervisor arrived at the car and the supervisor instructed the young man as to how to make the jump start.
I am happy to have this chance to report. Other rating services did not offer this opportunity.
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by subaru review
Verified Customer
Verified Customer
Other Employees Tagged:
Taylor Cooper, Joshua Gray, Kenzie Hughes
Nov 02, 2021 -
Zeigler Subaru of Lafayette responded
We are so proud to hear that you had such a great time working with our team at Bob Rohrman Subaru! Thank you so much!
Everything I expect from an excellent dealership. Not
disappointed. Will highly recommend to all my friends.
disappointed. Will highly recommend to all my friends.
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by IUDIZZY2
Verified Customer
Verified Customer
Other Employees Tagged:
Taylor Cooper, Kenzie Hughes
Nov 01, 2021 -
Zeigler Subaru of Lafayette responded
Thank you for recommending our team at Bob Rohrman Subaru! See you next time!
Simply fantastic assistance. I was stuck in the middle of
a long road trip and the good people at Bob Rohrman Subaru in Lafayette took care of me. I had to make it all the way to Florida by the next morning
a long road trip and the good people at Bob Rohrman Subaru in Lafayette took care of me. I had to make it all the way to Florida by the next morning -- so had they not done their very very best to get me in and out as quickly as possible, it would have made for a rather miserable experience. Thank you all so much!
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by JOSEPHMENDELSOHN
Verified Customer
Verified Customer
Nov 02, 2021 -
Zeigler Subaru of Lafayette responded
We're so glad we could help you out! Thanks for visiting us here at Bob Rohrman Subaru. We appreciate your kind review and hope the rest of your trip went smoothly!
Great sales and service of my vehicle. The team worked
hard to identify opportunities to benefit my experience.
hard to identify opportunities to benefit my experience.
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by DARRYL.BOL
Verified Customer
Verified Customer
Other Employees Tagged:
Kenzie Hughes
Nov 01, 2021 -
Zeigler Subaru of Lafayette responded
Thank you for the awesome feedback! We appreciate you coming to visit us here at Bob Rohrman Subaru and hope to see you again next time!