Jeremiah Hooley

A few months ago, I dropped my vehicle off for an oil change. My service advisor was Omar and was very nice and professional. When I returned later that day to pick up the vehicle, I did a walk around be change. My service advisor was Omar and was very nice and professional. When I returned later that day to pick up the vehicle, I did a walk around before leaving the lot and observed a small chip in the paint on the rear bumper. I walked back into the service area and spoke to Omar to advise him of damage. I requested to review the photos he took of my truck when I dropped it off to see if maybe the damage was there at the time. We both reviewed the photos and did not see the damage. Omar took more photos of the damage and said he was sending them to his manager. He then told the dealership would repair the chip and requested that I return on later that week. When I arrived I spoke to Omar again. He explained that the manager had instructed him to give me a paint chip pen, explain how to use it, and that would satisfy the issue. This was cause for concern to me because I have not seen great results from using paint pens. I asked Omar if one of the service technicians could repair the damage and also what would happen if I wasn’t satisfied with the repair. Omar explained that we could discuss with the manager after the repair if there was still an issue. Later when I picked up the vehicle, I inspected the damage and observed it was still very noticeable. Omar was unavailable so I spoke to a different service advisor named KJ, who was also professional. I explained the entire situation to KJ and he inspected the damage with me. KJ offered to get the service manager to discuss the matter. I was then introduced to Pete the service manager. Pete was noticeably angry the moment he stepped out of the building, so I tried to diffuse the situation by introducing myself and shaking his hand. He was rude and yelled at me without prompt. He told me that the dealership wasn’t going to repair my vehicle because I couldn’t prove they damaged it. Pete then claimed the damage to my rear bumper that wasn’t in the pictures at drop off was likely a rock chip. KJ stood by during the interaction and wouldn’t even look up from the ground, presumably over how his manager was acting. I explained my point, but Pete insisted I was talking down to him. I realize the conversation wasn’t going to be productive so I requested to talk to Pete’s manager. Pete said his manager Jeremiah was unavailable. Pete refused to give me a contact number for Jeremiah, but did provide an email for him. I called the dealership’s main number that same day because I didn’t believe that Pete was telling me the truth. I was informed that Jeremiah was in fact off of work and the person on the phone took my contact information and said they would leave it on Jeremiah desk. I waited 2-3 weeks and never got a call from Jeremiah. Then I decided to send him an email. I gave him my contact information and requested that he respond to the email so that we could set up a convenient time for both of us to discuss the issue. Its been almost a month and I have still not heard back from Jeremiah. Note that I purchased this vehicle from Schomp Hyundai 2 years ago and I’ve been a loyal customer for the past 5-6 years to their service department. I’m so disappointed that they’re treating me like a liar and refusing to even call me about the damage to my vehicle and about how their manager treated me. If you decide to deal with Schomp Hyundai, know that if anything does not go smoothly, your concerns will not be taken seriously. I will be taking my business elsewhere. More

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