Jeremy Cadle | Page 8

My first experience with this dealership was not so good. From buying the car to the service department. After some changes were made it is much better From buying the car to the service department. After some changes were made it is much better More

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We had an ongoing alarm issue with our car. After multiple visits and leaving our car there for over a week, it still wasn't fixed. We were told the issue "never happened" while sitting in the After multiple visits and leaving our car there for over a week, it still wasn't fixed. We were told the issue "never happened" while sitting in the lot for over a week, yet it couldn't sit at home for more than an hour without alarming. The service department told me they didn't want to just throw parts at it and waste our money, which I appreciated; but for how long things dragged on it also seemed like they weren't motivated to find the issue either. The "We Care" dept did send a mobile tech out to reset the codes which was very helpful, and I was told to call if/when it alarmed again. I did so and was told they would be calling me "early next week" to get a loaner vehicle to us so they could keep it longer. I waited almost a week beyond what I was told before finally calling. I was placed on hold for over 5 minutes before being transferred to voicemail with no warning. I never did receive a call back. We ended up taking the car to a different dealership not owned by David Scott Lee, and the issue was diagnosed in a matter of hours. We did not have to pay for parts ahead of time, and the repair was cheaper than it would have been here. We had our vehicle back in 2 days and have not had an issue since. David Scott Lee dealership has lost all of our future business. More

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My salesman Wayne McCranie is the best. He knows all about the new trucks and takes time to show you everything on it. He knows all about the new trucks and takes time to show you everything on it. More

by WERNUTS14 Verified Customer Verified Customer

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Awesome, Kept me informed through the whole process even though there was and issue with the software update on the new part. though there was and issue with the software update on the new part. More

by MARK_NOKELEY Verified Customer Verified Customer

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Sales good. . service one person made it horrible.. my family and I will not be back.. . service one person made it horrible.. my family and I will not be back.. More

by BLUEBELLBEACH Verified Customer Verified Customer

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Jeremy and Samatha were both professional and always communicated with the ongoing repairs. Thank you communicated with the ongoing repairs. Thank you More

by kathywarson Verified Customer Verified Customer

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Jeremy in services took the best care I have ever received at any dealership’s service department. In and out in record time while exceeded the standard in terms of maintenance. received at any dealership’s service department. In and out in record time while exceeded the standard in terms of maintenance. More

by jeffrey.shamsi Verified Customer Verified Customer

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very satisfied with the service recieved from the dealership, appreciate the help! thanks again for the help dealership, appreciate the help! thanks again for the help More

by MICHAELCHENEY Verified Customer Verified Customer

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I’m totally impressed with Caleb Napier’s drive to make sure his customers are satisfied. I’ve purchased many vehicles over the years and have never had any salesman work as hard as Caleb did to make sure sure his customers are satisfied. I’ve purchased many vehicles over the years and have never had any salesman work as hard as Caleb did to make sure things went right. There were a few issues with the truck we chose that the detail department failed to initially address. Caleb kept on them until they got it right. He has checked with me twice since the sale to make sure everything is good and that I am happy with the truck. He was highly knowledgeable of the inventory and features available. He has sold vehicles to two of my neighbors also and they have been very impressed with his service. I highly recommend David Scott Lee GMC and most especially Caleb Napier! More

by TPECOT Verified Customer Verified Customer

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No on called me to let me know my parts was in. Had to call multiple times to check left messages and no one called me back. Once I got in wrong part were received and will have to go back once t Had to call multiple times to check left messages and no one called me back. Once I got in wrong part were received and will have to go back once the right part comes in. More

by angelatoma74 Verified Customer Verified Customer

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