Jeremy Chrisman
Jeremy Chrisman at Chuck Anderson Ford

Jeremy Chrisman

Service Concierge

Chuck Anderson Ford

1910 West Jesse James Road
Excelsior Springs, MO 64024

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4.6
18 Reviews
4.6

18 Reviews

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18 Reviews of Jeremy Chrisman

June 16, 2025

Dealership Rating
Employee Rating

I took all 3 cars to have oil changed and updated done last week. All work was done in a professional manner and very friendly atmosphere !!! More

by MIKEK101
Service Price Transparency
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Recommend Dealer
Yes
Jun 17, 2025

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department! We appreciate your business!

June 15, 2025

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Fixed correctly and on time. Easy and friendly check in. When returned to pick it up, appreciate the short recap of the service performed. More

by Keithr73
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Recommend Dealer
Yes

Other Employees Tagged: Nick Setter

Jun 17, 2025

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

June 06, 2025

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Took my car to shop for a new water pump and timing chain. After getting my car back within a couple days I start having issues. My engine light comes on. I take my car back to find out I have a cyl More

by rachel.leath
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Taylor Flynn, Nick Setter

Jun 06, 2025

Chuck Anderson Ford responded

Rachel, I'm really sorry that you had a poor experience. It would be highly unlikely that swapping a water pump and timing chain would damage the coil. Can you email me what part you're waiting to get an estimate on? I'd be more than happy to get you that pricing immediately. My email is: nick.anderson@chuckanderson.com

May 25, 2025

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Every time I've taken my car to them for service I've been treated well and very satisfied with the experience. More

by ANIMALIMAGES
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Recommend Dealer
Yes
Jun 13, 2025

Chuck Anderson Ford responded

Thanks for the great feedback on your recent experience with our service department. We look forward to serving you again in the future!

May 05, 2025

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The people at the service center are always very helpful and polite. They answer every question I ask. More

by cll1
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Recommend Dealer
Yes

Other Employees Tagged: Nick Setter

May 06, 2025

Chuck Anderson Ford responded

Thanks for the great feedback on your recent servic experience, we appreciate your business!

April 07, 2025

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Employee Rating

Quick, friendly and efficient. Easy to make the service appointment. Only negative is I don’t like the surcharge for using a credit card. Especially my Ford credit card. Please p More

by Keithr73
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Setter

Apr 14, 2025

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service. Most dealers in the area do processing fee splits like we do. There are NO processing fees if you pay with cash, check or debit card; hopefully that helps you in the future!

March 08, 2025

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Good service and great people will be back for sure the staff are super nice More

by TMP69.TMP
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Recommend Dealer
Yes

Other Employees Tagged: Nick Setter

Mar 09, 2025

Chuck Anderson Ford responded

Thanks for the greatfeedback! We appreciate your business and look forward to seeing you next time!

March 06, 2025

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Started service right on time The service was completed quickly. Nice customer waiting area complete with good tasting coffee. More

by arnolds74
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Recommend Dealer
Yes
Mar 06, 2025

Chuck Anderson Ford responded

Thanks for the great feedback on your visit to our service department!

February 17, 2025

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Employee Rating

Made appointment for a Saturday service was completed within an hour. The only complaint I have is I was charged more than the amount in my service completed text ($118.90 text showed due but was charge More

by KEVDOGANDROBIN
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Recommend Dealer
Yes

Other Employees Tagged: Nick Setter

Feb 25, 2025

Chuck Anderson Ford responded

Looks like you paid with a credit card. There's a 2.5% surcharge on credit card purchases, however if you'd like to pay with a debit card there is no charge.

Feb 25, 2025

Chuck Anderson Ford responded

We understand, we do have multiple standup displays showing the charge. If you'd like, we'd be more than happy to reverse the charge and switch the form of payment to a debit card.

Feb 25, 2025

KEVDOGANDROBIN responded

Understand it was a service fee to use a credit card but should have been told that upfront. Especially in times like these when most everyone uses credit cards and a 2.5% fee makes a difference when on a budget.

Feb 25, 2025

KEVDOGANDROBIN responded

Thank you for offering but I’ll just leave it alone and move on. I apologize that I didn’t see the standup displays.

January 20, 2025

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I came in 2 days in a row. Once for the truck and once for the Edge (both for the works). It took 1 hr for the truck and 1/2 hr for the edge, both had appointments. I know time More

by meverett50
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Recommend Dealer
Yes

Other Employees Tagged: Nick Setter

Feb 04, 2025

Chuck Anderson Ford responded

Thank you for being understanding! We'd love to be able to do 1/2 hour oil changes on everything...sometimes it's just not in the cards if the vehicle ahead of you requires more than anticipated repairs or maintenance. Also! Please keep in mind that we will pick up your vehicles at your house, perform service on them, then return them, at NO COST to you!

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