Jeremy McFarland
Jeremy McFarland at Thomas Cumberland Subaru

Jeremy McFarland

Customer Experience Manager

Thomas Cumberland Subaru

10325 Mt Savage Rd NW
Cumberland, MD 21502

Contact Me
4.8
84 Reviews

Dealership Experience

5 yrs, 3 mos

Languages Spoken

English English

4.8

84 Reviews

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84 Reviews of Jeremy McFarland

September 20, 2024

Dealership Rating
Employee Rating

Dealt with Johnathan Loughrie (for like the 3rd time) and once again he did an amazing job. Made the process super easy and efficiant. More

by jefflmac1969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Johnathan Loughrie

Sep 24, 2024

Thomas Cumberland Subaru responded

We're thrilled to hear that you had another fantastic experience with Jonathan Loughrie. His dedication to providing exceptional customer service is a testament to his skills and our commitment to ensuring your satisfaction. We appreciate you taking the time to share your positive feedback. It's always rewarding to know that our team has exceeded your expectations. Thank you again for choosing Thomas Automotive.

August 26, 2024

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Employee Rating

This was my first time finacing a car and I was very stressed. Nate did an amazing job at soothing my nerves and making the process very painless. I can't recommend him or Thomas enough for this experie More

by Lkgrstrt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 03, 2024

Thomas Cumberland Subaru responded

Thank you for taking the time to share your experience with us! We’re so glad to hear that Nate was able to make your first financing experience positive and stress-free. Our team strives to provide exceptional customer service, and it’s rewarding to know that we met your expectations. Thank you for choosing Thomas Automotive!

August 21, 2024

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Repeat buyer but this go around was horrible. Lost 2nd fob, misplaced reimbursement check and sent title to bank on an outright purchase. And was basically told that’s my problem! More

by Crosstrek 24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Michelle Folk, Tamara Metz

Sep 03, 2024

Thomas Cumberland Subaru responded

We are truly sorry to hear that your recent experience at Thomas Automotive did not meet your expectations. We value your business and strive to provide exceptional customer service. To address these issues promptly, please contact us at 301-724-6310 so we can investigate these matters further and take appropriate action. We are committed to resolving these issues to your satisfaction. Thank you for your understanding and patience.

August 02, 2024

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Patrick helped me through the process of getting into a vehicle and made it very easy for me! This is my second vehicle he has helped me with from Thomas! I highly recommend him to anyone looking to purcha More

by sam2394
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Yoder, Michelle Folk

Aug 05, 2024

Thomas Cumberland Subaru responded

Thank you for the kind words about Patrick and Thomas Automotive! We're so glad to hear that he was able to help you get into a new vehicle. He's a great asset to our team and we're lucky to have him. We hope you enjoy your new car!

July 16, 2024

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Johnathan was amazing and very welcoming. I appreciated how tentative he was. Thank you Johnathan! More

by treysmama030819
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Johnathan Loughrie

Jul 23, 2024

Thomas Cumberland Subaru responded

Thank you for your kind words about Johnathan! We're so glad you had a positive experience at Thomas Automotive. Johnathan is a valued member of our team, and we're proud to have him as part of our family. We hope to see you again soon!

April 12, 2024

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Employee Rating

It was a awesome experience working with tarma Metz and rest of the staff at Thomas, highly recommend buying from Thomas More

by JADAMS7874
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tamara Metz

Apr 17, 2024

Thomas Cumberland Subaru responded

Thank you so much for your fantastic review! We're thrilled to hear that you had an "awesome experience" working with Tarma Metz and the rest of the staff at Thomas Automotive. We strive to provide exceptional customer service, and it's always rewarding to hear positive feedback like yours.

April 03, 2024

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Employee Rating

Thomas subaru was really helpful in the process of buying and trading in my car More

by cksmear
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Nate Hoffman

Apr 17, 2024

Thomas Cumberland Subaru responded

Thank you so much for your kind words! We at Thomas Subaru are thrilled to hear that you had a positive experience buying and trading in your car. Our team strives to make the car buying process as smooth and helpful as possible, and we're so glad we achieved that for you.

February 01, 2024

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Employee Rating

Up front pricing and very knowledgeable about the vehicles there selling, everything broke down and explained very well. Would purchase again thanks! More

by Skidmore61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Carpenter, Teresa Smith, Marti Moreland , David Johns

Feb 12, 2024

Thomas Cumberland Subaru responded

Thank you so much for your kind review! We're thrilled to hear you had a positive experience with our upfront pricing and knowledgeable sales team.

January 23, 2024

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Employee Rating

Upfront, friendly, and offered fair prices for my trade-in and upgraded purchased vehicle. Highly recommend. More

by mrouse008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Yoder , Garrett Loar

Feb 12, 2024

Thomas Cumberland Subaru responded

Thank you so much for your review! We're glad you had a great experience with us. We hope to see you again soon!

January 11, 2024

Dealership Rating
Employee Rating

Zack Lease, I must add, provided a great presentation and most friendly atmosphere when I arrived. He was sincere and knowledgeable about the vehicle I was inquiring about, and he landed the deal with ease. More

by Art Castro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michelle Folk , Zach Lease

Feb 12, 2024

Thomas Cumberland Subaru responded

Thank you for your kind words. We're so glad you enjoyed your experience. We hope to see you again soon!

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