Jeremy Reynolds

Longo Toyota of Prosper responded

Thank you for taking the time to share your experience with us on DealerRater. We truly value all feedback as it helps us improve our service and better support our guests. We sincerely apologize for any delays you encountered during your visit. We understand how frustrating it can be, especially when steps like unfreezing a credit report or verifying cash payments take longer than expected. Our intent is never to inconvenience our guests, but rather to ensure every transaction is handled securely and responsibly. With the rise in fraudulent activity globally, we're committed to protecting both our guests and the dealership. Verifying available funds and running credit, even when someone plans to pay in cash, is sometimes the fastest and most secure way to ensure all the necessary safeguards are in place. That said, we acknowledge that this level of caution may have come across as overprotective, and we regret that it negatively impacted your experience. If you have any unanswered questions, please know our sales mgmt team such as Preston Mitchell is always here to listen. We appreciate your understanding. Team Longo

Longo Toyota of Prosper responded

Thank you so much for your thoughtful review! We're glad Tony was able to make your car-buying experience smooth and informative. It’s wonderful to hear this was the best experience you’ve had with a dealer. We appreciate your recommendation and congratulate you on your new vehicle and enjoy what you drive - Team Longo

Longo Toyota of Prosper responded

We’re so glad to hear your experience was awesome! Great customer service, fair pricing, and a smooth process are exactly what we aim for. Thank you for recommending Longo Toyota of Prosper, we truly appreciate your support and look forward to serving you again!