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Jericho Verriden
Jericho Verriden at Frank Boucher Chrysler Dodge Jeep Ram of Janesville

Jericho Verriden | Page 7

VW Service Advisor

Frank Boucher Chrysler Dodge Jeep Ram of Janesville

4001 Milton Ave
Janesville, WI 53546

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4.9
362 Reviews
4.9

362 Reviews

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362 Reviews of Jericho Verriden

September 26, 2023

Dealership Rating
Employee Rating

Linda ( service writer) was great to work with. I have been happy with every aspect of buying and maintaining my vehicles here. More

by DEBORICKMC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocio Medina , Jeff Fields, Richard Schmid

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Sep 27, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Linda met your expectations. Thank you for choosing Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville, we look forward to having you as a valued customer for many years to come!

September 26, 2023

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Employee Rating

They said fixed the list we gave them and they didn’t not ever happy with the service department atall More

by CHRISPEIN14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Richard Schmid

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Sep 29, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Chris, we would appreciate the opportunity to address your concerns. Please contact Richard Schmid, Service Manager 608-757-6150 at your earliest convenience.

September 26, 2023

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Employee Rating

They did a great job replacing the engine in my Passat. The service was fantastic!! More

by Gideon Brandt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 26, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Thank you, Gideon, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 14, 2023

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Employee Rating

The service department is always so good! Treats, drinks and comfy place to sit while you wait. More

by anormand03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Schmid

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Sep 15, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville, we look forward to having you as one of our valued customers for many more years to come!

September 08, 2023

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Employee Rating

The service is always courteous and they are great about communicating details about any issues that are found. More

by BACKROADBEEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Schmid

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Sep 11, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

September 06, 2023

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Employee Rating

Always courteous, although that new furniture in waiting area stinks when your a senoir citizen. Very much More

by parkerjl1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Schmid

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Sep 07, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

September 04, 2023

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Employee Rating

The service department has been honest and very helpful. They got me in right away when I had ignition problems. Thanks More

by DPCOPPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 05, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Thanks for sharing about your experience with Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville. We appreciate your business and hope to see you again soon!

August 31, 2023

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Employee Rating

The salespeople are pushy and don’t listen to you. You can tell just they just want to meet their goal no matter what. But beyond that, they don’t communicate with you. I had my Jeep in for an oil cha More

by BEING-FACTS.0T
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Richard Schmid

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Sep 04, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Richard Schmid, Service Manager 608-757-6150

August 31, 2023

Dealership Rating
Employee Rating

This dealership was very friendly. Everyone greeted me and explained what was going to happen and what to expect. They kept in communication about my car. I am very happy with the ser More

by Joann Hammack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Schmid

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Sep 01, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Thank you for taking the time to share your thoughts on working with our team, Joann. We're glad to hear we delivered such a great experience!

August 08, 2023

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Employee Rating

This is the best place to go to for any work. The staff is kind and very hardworking to ensure you have the best experience possible and leave on a positive note. More

by Lexiwilson27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Schmid, Alexandra Wilson, Linda Batty, Curt Jenner

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Aug 09, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Thanks for sharing your thoughts about your experience with Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville. We appreciate your business and hope to see you again soon!

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