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Jericho Verriden
Jericho Verriden at Frank Boucher Chrysler Dodge Jeep Ram of Janesville

Jericho Verriden | Page 8

VW Service Advisor

Frank Boucher Chrysler Dodge Jeep Ram of Janesville

4001 Milton Ave
Janesville, WI 53546

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4.9
362 Reviews
4.9

362 Reviews

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362 Reviews of Jericho Verriden

August 07, 2023

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Employee Rating

Very professional from the beginning. Stellar services from entire service / FOM perspective. Rec'd several others already. More

by philip.barden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Schmid, Brody

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Aug 09, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

It has been a pleasure serving you, Philip. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville; we look forward to having you as one of our valued customers for many more years to come.

July 10, 2023

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Employee Rating

I was amazed at how well the services was done and I will definitely be back. More

by DBENTZ00
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Richard Schmid

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Jul 11, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville.

June 29, 2023

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Employee Rating

Quick to respond to all and any questions and they’re willingness to work with us was an added bonus. The RIDGES More

by ULCHICAGO
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Richard Schmid

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Jun 30, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 27, 2023

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Employee Rating

Excellent and friendly service. In and out quickly. Nice waiting area and very clean restrooms. More

by RALPHSCHWARTZ65
Service Price Transparency
Recommend Dealer
Yes
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Jun 28, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Ralph, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville, we look forward to having you as one of our valued customers for many more years to come!

June 22, 2023

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Employee Rating

Jericho was great,-greated with a big smile 😀 . Service was great and in and out More

by VERRIDEN
Service Price Transparency
Recommend Dealer
Yes
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Jun 23, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Verriden, Thank you so much for your kind words for Jericho, and for taking the time to leave us this wonderful feedback!

June 19, 2023

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Employee Rating

My service was good and timely. Effortless way to come in without an appt. Thanks. More

by judith2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Schmid, Thanks to Luis. Appreciated his help when my car would not go into reverse when I was in Target parking lot for 40 min before his assistance on the phone

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Jun 20, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Thank you for taking the time to share your thoughts on working with our team, Judith. We're glad to hear we delivered such a great experience!

June 16, 2023

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Employee Rating

I was told the bill would be under 200 and when I got the bill it was over 200 More

by slund1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 19, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out directly to Richard Schmid, Service Manager, at 608-757-6150. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 10, 2023

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Employee Rating

She was awesome to work with as always. She got my car in and out with very short notice. More

by holdenmccombs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 11, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Holden, Thank you for your business and this review. We're happy to hear Jericho and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 09, 2023

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Employee Rating

Had to have a recall done and was scheduled to have it done and was told all parts were available. Recall was not done no parts. Also had a couple of problems diagnosed. Gave the wrong diagnoses and went More

by briannimz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Richard Schmid

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Jun 14, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Brian, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Richard Schmid, Service Manager 608-757-6150

June 08, 2023

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Employee Rating

The entire service staff is always very friendly and accommodating to my schedule. Since I commute a good distance for work, its not always easy to schedule times but they always seem to come through f More

by ccatacutan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Schmid, Patrick Dietschweiler

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Jun 08, 2023

Frank Boucher Chrysler Dodge Jeep Ram of Janesville responded

Thank you for the kind words for our Patrick, Jericho and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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