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Jermaine Heard
Jermaine Heard at Russ Darrow Metro Chrysler Dodge Jeep RAM

Jermaine Heard

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
64 Reviews

Dealership Experience

11 yrs, 2 mos

4.6

64 Reviews

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64 Reviews of Jermaine Heard

May 15, 2026

Dealership Rating
Employee Rating

I have purchased a lot of vehicles over the years Russ Darrow was not a pleasant experience. I will not recommend Russ Darrow to family or friends. If management is truly interested in learning more fill More

by BIKERROD
Workmanship
Recommend Dealer
No
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May 06, 2026

Dealership Rating
Employee Rating

I I Joined Russ Darrow Several Years ago. They do an Excellent Job The Service Team is Professional and Awesome!! Much Appreciated More

by McNair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich, Michael Reichert, ROB JARECKI, MICHAEL RINNER, Dontario Palmer

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May 06, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We’re thrilled to hear Jermaine and our service team have been professional and dependable during your Ram 1500’s care. We appreciate your continued trust over the years. Let us know whenever you need us again. Justin Hanna justin.hanna@russdarrow.com

May 05, 2026

Dealership Rating
Employee Rating

Only reason I keep going back is the warrenty sold to me, I need to go back to dealership More

by Disappointed
Recommend Dealer
No

Other Employees Tagged: Jermaine Heard

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May 09, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Justin Hanna justin.hanna@russdarrow.com

May 02, 2026

Dealership Rating
Employee Rating

Im very satisfied with the service of RD at the Mall location. My only complaint: Although RD provided shuttle service after I dropped my vehicle off, they didn't provide shuttle service to take me bac More

by MSTEACHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Justin Hanna justin.hanna@russdarrow.com

April 28, 2026

Dealership Rating
Employee Rating

The staffs are very knowledgeable about the products. Friendly, great customer service. Very welcoming environment. I was satisfied with my service . More

by thepitons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ROB JARECKI

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Apr 28, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for recognizing our knowledgeable team and the welcoming atmosphere. We’re glad you were satisfied with the service on your Jeep Cherokee and welcome you back for any future maintenance. Justin Hanna justin.hanna@russdarrow.com

April 22, 2026

Dealership Rating
Employee Rating

He was attentive and had me in and out in no time He is very kind and had a great attitude More

by lathomas
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Apr 24, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Justin Hanna justin.hanna@russdarrow.com

Apr 22, 2026

lathomas responded

Jermaine is very attentive, kind and makes sure I’m taken care of.

April 04, 2026

Dealership Rating
Employee Rating

They were kind and courteous keeping me informed about my vehicle status Along with working with my vehicle maintenance insurance More

by marshalbrown1536
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Apr 06, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

April 02, 2026

Dealership Rating
Employee Rating

Really good. Jermaine was really polite and explained what he all did on my car. More

by owensather
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Apr 02, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We’re glad Jermaine was courteous and walked you through all the work done on your Ram. Thank you for trusting us with your Ram’s service, and we look forward to assisting you again. Justin Hanna justin.hanna@russdarrow.com

March 28, 2026

Dealership Rating
Employee Rating

Quick fines and friendly service Received great service of a great service advisor, my issues taken care of in a timely manner More

by Bobby
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Mar 28, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We appreciate the five-star rating. We’re pleased our service team provided quick friendly assistance and resolved your Ram’s issues promptly. We look forward to assisting you again. Justin Hanna justin.hanna@russdarrow.com

March 15, 2026

Dealership Rating
Employee Rating

Horrible and I won't be back. Jermaine had a nasty attitude when I came in and he was talking about my son. He couldn't explain my bill and I didn't get everything that I was supp More

by REGINAGETER
Recommend Dealer
No

Other Employees Tagged: Jermaine Heard

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Mar 20, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Justin Hanna justin.hanna@russdarrow.com

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