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Jermaine Heard

Overview Reviews (77) Inventory (182)

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Jermaine Heard

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

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4.6

77 Reviews

Overview Reviews (77) Inventory (182)

Dealership Experience

11 yrs, 6 mos

4.6

77 Reviews

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77 Reviews of Jermaine Heard

August 20, 2026

Dealership Rating

Employee Rating

Trust is very important to me and I trust this dealership and Jermaine has always been helpful and Jermaine has always been helpful More

by cleanmycreditup

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 20, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Knowing you value trust and that Jermaine has been so helpful means a lot to our service department. Our team is dedicated to upholding that trust with every service on your Jeep Grand Cherokee. Justin Hanna justin.hanna@russdarrow.com

August 06, 2026

Dealership Rating

Employee Rating

Great customer service! Appreciate the thoroughness and video sent after the service. My only feedback is the timeliness. Both of my last oil changes have averaged a 2 hour Appreciate the thoroughness and video sent after the service. My only feedback is the timeliness. Both of my last oil changes have averaged a 2 hour wait More

by rosalie0205

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 06, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Your mention of the video sent after service on your Jeep Grand Cherokee underscores our commitment to transparent, detailed communication. We understand how valuable a swift oil change is and are exploring ways to tighten our scheduling. Your five-star rating and kind words mean a lot to Jermaine and our service team. Justin Hanna justin.hanna@russdarrow.com

July 06, 2026

Dealership Rating

Employee Rating

Everything was done in orfer great customer sevice every time i come tgey always do good job time i come tgey always do good job More

by chetkiaharper7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 06, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We’re glad to hear our team keeps your Jeep Compass running smoothly. Jermaine and the service crew appreciate your continued trust. We look forward to assisting you on your next visit. Justin Hanna justin.hanna@russdarrow.com

June 23, 2026

Dealership Rating

Employee Rating

They wanted me to leave my car with no rental. Came there 3 times with appt. For 3 weeks. Have extended warranty. The service guy giving all these prices not considering my warranty. I'm upset no Came there 3 times with appt. For 3 weeks. Have extended warranty. The service guy giving all these prices not considering my warranty. I'm upset no service xxxxxx off. Didn't get car fixed left. More

by parrett53

Verified Customer

Recommend Dealer

Other Employees Tagged: Jermaine Heard

Jun 27, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Justin Hanna justin.hanna@russdarrow.com

June 19, 2026

Dealership Rating

Employee Rating

As always this dealership maintains a superior customer focus. From start to finish everyone I encountered was friendly and asked if I needed anything else. I only allow them to do maintenance on my Jeep. focus. From start to finish everyone I encountered was friendly and asked if I needed anything else. I only allow them to do maintenance on my Jeep. Jermaine always ask about future needs. Russ Darrow CJDR is the best. More

by oglesby1d

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jermaine Heard

Jun 19, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We’re thrilled to hear you felt well taken care of at every step. Jermaine will be happy to know his proactive approach made a difference. Thanks for trusting us with your Jeep maintenance. Justin Hanna justin.hanna@russdarrow.com

June 18, 2026

Dealership Rating

Employee Rating

I was able to call the day before to schedule my oil change for the next day. Got in and out. Jermaine did an awesome job. Thank you change for the next day. Got in and out. Jermaine did an awesome job. Thank you More

by londonbarbie101

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jermaine Heard

Jun 18, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Scheduling your Jeep Cherokee’s oil change a day ahead allowed us to get you in and out quickly. Jermaine will appreciate your feedback on his work. Thank you for sharing your experience. Justin Hanna justin.hanna@russdarrow.com

June 15, 2026

Dealership Rating

Employee Rating

Easy to navigate. Associates are friendly I will be back! Thank you for the car wash too! Associates are friendly I will be back! Thank you for the car wash too! More

by slesnik13

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jermaine Heard

Jun 15, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for noting how easy it was to navigate and for highlighting our associates’ friendliness. Jermaine is glad you enjoyed the car wash for your Dodge Durango and looks forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

June 05, 2026

Dealership Rating

Employee Rating

I appreciate the group sticking with this warranty issue. It is now corrected. Ariana form Jeep customer was wonderful keeping me up to date due to a production delay for a part required for our 2017 Jeep W It is now corrected. Ariana form Jeep customer was wonderful keeping me up to date due to a production delay for a part required for our 2017 Jeep Wrangler, stick manual shift that was out of production and inventory. Thanks to you all. More

by bafinegold

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ariana ( Jeep customer service rep)

Jun 05, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s great to hear Jermaine and our service team kept you updated throughout the warranty repair on your 2017 Jeep Wrangler Unlimited, especially during the production delay for that manual shift part. We’re glad the issue is now resolved and appreciate you recognizing their effort. Justin Hanna justin.hanna@russdarrow.com

June 04, 2026

Dealership Rating

Employee Rating

Always patient and polite willing to help or answer any questions Easy to work with questions Easy to work with More

by Granderson1957

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jermaine Heard

Jun 04, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We’re glad Jermaine and our service team were patient, polite, and easy to work with while servicing your Jeep Grand Cherokee. Thank you for sharing your experience and for the perfect rating. Justin Hanna justin.hanna@russdarrow.com

June 02, 2026

Dealership Rating

Employee Rating

Very fast and reasonable price Everything was completed in a timely manner, scheduling was easy and Jermaine was very kind in a timely manner, scheduling was easy and Jermaine was very kind More

by roboline75

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jermaine Heard

Jun 02, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s wonderful to hear how quickly we completed your Jeep Cherokee service, and that scheduling was seamless with fair pricing. Jermaine will be thrilled to know you found him kind. We look forward to helping you again. Justin Hanna justin.hanna@russdarrow.com

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