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Jermaine Heard
Jermaine Heard at Russ Darrow Metro Chrysler Dodge Jeep RAM

Jermaine Heard | Page 2

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
64 Reviews

Dealership Experience

11 yrs, 2 mos

4.6

64 Reviews

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64 Reviews of Jermaine Heard

March 15, 2026

Dealership Rating
Employee Rating

Great service well recommended, always willing to listen and help in every aspect, will not hesitate to keep going More

by Mindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich, Michael Reichert, ROB JARECKI, MICHAEL RINNER, Dontario Palmer

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Mar 15, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for recommending our service team. Jermaine and our technicians were glad to listen and assist with every aspect of your Jeep Wrangler service. We look forward to supporting you again. Justin Hanna justin.hanna@russdarrow.com

March 13, 2026

Dealership Rating
Employee Rating

After my horrible experience last time I had service at your dealership, he went over and beyond to make sure I was comfortable with my service. He explained everything in details and he was honest and tra More

by sandra.hazzard
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Mar 17, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team, Sandra. We're glad to hear we delivered such a great experience! Justin Hanna justin.hanna@russdarrow.com

Mar 17, 2026

sandra.hazzard responded

Jermaine is an ideal employee. The service department gets a bad rep but his customer service was superb. He went over and beyond to make me feel comfortable and that my car would receive the best service. My last service was horrible there. I had a simple oil change, and the mechanic forgot to put the oil cap back on my engine and oil was everywhere. So i was apprehensive about returned to your service department. So thanks to Jermaine Heard, he restored my faith in your company.

March 05, 2026

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Employee Rating

The service was good, and helpful. The employees were helpful as well. I would recommend friends to them More

by ericlemons71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 05, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience with your Jeep Compass service. Jermaine and our team are glad their assistance was helpful. We appreciate your recommendation and look forward to helping your friends. Justin Hanna justin.hanna@russdarrow.com

February 24, 2026

Dealership Rating
Employee Rating

The experience was positive. I received prompt service, and the customer support was excellent. ?? More

by ROBERTWALKERA
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Feb 24, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s great to hear your service visit was efficient. We’re glad our team provided prompt support for your Jeep Grand Cherokee L. We look forward to welcoming you back. Justin Hanna justin.hanna@russdarrow.com

January 29, 2026

Dealership Rating
Employee Rating

Not so good My car is not the same anymore! I'm very disappointed with this location More

by Forde781
Recommend Dealer
No

Other Employees Tagged: Jermaine Heard

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Jan 30, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Justin Hanna justin.hanna@russdarrow.com

January 29, 2026

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Employee Rating

It's so hard getting in touch with anyone at this dealership. Their communication is at an all time low, so low that it practically doesn't exist. They give you the run around all day long and tell l More

by STEELE_SOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kristian Heinrich, Michael Reichert, ROB JARECKI

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Feb 02, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Justin Hanna justin.hanna@russdarrow.com

January 26, 2026

Dealership Rating
Employee Rating

Excellent The service is excellent. The staff are knowledgeable and friendly. Would definitely recommend The service is excellent. The staff are knowledgeable and friendly. Would defini More

by maeclevenger
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Jan 27, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Justin Hanna justin.hanna@russdarrow.com

January 19, 2026

Dealership Rating
Employee Rating

Friendly service, clean environment and knowledge staff. My vehicle was ready in the timeframe that I was advised it would be. Jermaine is always a pleasure to work with! More

by LATASHA_CARNEY
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Jan 19, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Justin Hanna justin.hanna@russdarrow.com

December 25, 2025

Dealership Rating
Employee Rating

Great customer service and a customer first impression Thank you for everything I am happy to be a customer of yours for my last 3 car purchases More

by DANIELSEBASTIAN84
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Dec 25, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM! Justin Hanna justin.hanna@russdarrow.com

December 13, 2025

Dealership Rating
Employee Rating

The staff there was very respectful and helpful with helping me get things situated about my vehicle and giving me acknowledgment of what’s going on with my vehicle More

by Ken Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM! Justin Hanna justin.hanna@russdarrow.com

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