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Jermaine Heard
Jermaine Heard at Russ Darrow Metro Chrysler Dodge Jeep RAM

Jermaine Heard | Page 2

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
77 Reviews

Dealership Experience

11 yrs, 6 mos

4.6

77 Reviews

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77 Reviews of Jermaine Heard

June 01, 2026

Dealership Rating
Employee Rating

Great experience and customer service Fast service Very welcoming Frindly People Good experience Good Price More

by yazanalhattab
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Jun 01, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We’re thrilled your Chrysler 200 service was fast, welcoming, with friendly team members, and fairly priced. Jermaine and our team appreciate your feedback and look forward to assisting you again. Justin Hanna justin.hanna@russdarrow.com

May 31, 2026

Dealership Rating
Employee Rating

Friendly and comfortable environment, helpful people results exceeded expectations. No No no no no no More

by DSTONE2824
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Jun 01, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s great to hear that our friendly atmosphere and helpful team made your service visit comfortable and that the results exceeded your expectations. Thank you for trusting us with your Hyundai Tucson. We look forward to helping you again. Justin Hanna justin.hanna@russdarrow.com

May 23, 2026

Dealership Rating
Employee Rating

Short, quick and accurate The work was good. The price on the fob was higher than it was previously by twice as much. More

by stephen.m.dicke
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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May 25, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you, Stephen, for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! All of us at Russ Darrow Metro Chrysler Dodge Jeep RAM are glad to have you as a customer. Justin Hanna justin.hanna@russdarrow.com

May 15, 2026

Dealership Rating
Employee Rating

I have purchased a lot of vehicles over the years Russ Darrow was not a pleasant experience. I will not recommend Russ Darrow to family or friends. If management is truly interested in learning more fill More

by BIKERROD
Workmanship
Recommend Dealer
No
Print
May 20, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Justin Hanna justin.hanna@russdarrow.com

May 06, 2026

Dealership Rating
Employee Rating

I I Joined Russ Darrow Several Years ago. They do an Excellent Job The Service Team is Professional and Awesome!! Much Appreciated More

by McNair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich, Michael Reichert, Dontario Palmer , ROB JARECKI, MICHAEL RINNER

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May 06, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We’re thrilled to hear Jermaine and our service team have been professional and dependable during your Ram 1500’s care. We appreciate your continued trust over the years. Let us know whenever you need us again. Justin Hanna justin.hanna@russdarrow.com

May 05, 2026

Dealership Rating
Employee Rating

Only reason I keep going back is the warrenty sold to me, I need to go back to dealership More

by Disappointed
Recommend Dealer
No

Other Employees Tagged: Jermaine Heard

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May 09, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Justin Hanna justin.hanna@russdarrow.com

May 02, 2026

Dealership Rating
Employee Rating

Im very satisfied with the service of RD at the Mall location. My only complaint: Although RD provided shuttle service after I dropped my vehicle off, they didn't provide shuttle service to take me bac More

by MSTEACHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 04, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Justin Hanna justin.hanna@russdarrow.com

April 28, 2026

Dealership Rating
Employee Rating

The staffs are very knowledgeable about the products. Friendly, great customer service. Very welcoming environment. I was satisfied with my service . More

by thepitons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ROB JARECKI

Print
Apr 28, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for recognizing our knowledgeable team and the welcoming atmosphere. We’re glad you were satisfied with the service on your Jeep Cherokee and welcome you back for any future maintenance. Justin Hanna justin.hanna@russdarrow.com

April 22, 2026

Dealership Rating
Employee Rating

He was attentive and had me in and out in no time He is very kind and had a great attitude More

by lathomas
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

Print
Apr 24, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Justin Hanna justin.hanna@russdarrow.com

Apr 22, 2026

lathomas responded

Jermaine is very attentive, kind and makes sure I’m taken care of.

April 04, 2026

Dealership Rating
Employee Rating

They were kind and courteous keeping me informed about my vehicle status Along with working with my vehicle maintenance insurance More

by marshalbrown1536
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

Print
Apr 06, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

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