Jerrold Browning

I am very disappointed in the way Mercedes-Benz of Little Rock does business. I bought a 2024 Mercedes-Benz GLB 250 (MBLR) from Mercedes-Benz of Little Rock on May 6, 2024. The salesman was friendly and co Rock does business. I bought a 2024 Mercedes-Benz GLB 250 (MBLR) from Mercedes-Benz of Little Rock on May 6, 2024. The salesman was friendly and courteous, although he seemed to wander off at times. He showed me a low mileage 2024 Mercedes-Benz Model GLB 250 which was listed on the Internet for $40,000.00. I test drove the vehicle and LOVED it. MBLR had a GLB 250 with under 5,000 miles for $40,000.00. They gave me a fair trade in allowance, and the monthly payments were reasonable. However, I was shocked to learn that MBLR had also charged me $834.00 for Simoniz Clearcoat which I did not order. I was certainly not told it would cost me an additional $834.00. When I spoke to the salesman today, he told me that I had signed a contract agreeing to pay the $834.00. By that time, I would have signed a document stating that I was Daffy Duck to take delivery of the GLB 250. In my opinion, it is wrong for car salesmen to sneak in upcharges like this at all, and certainly not without clearly spelling out what you are buying and what it will cost you. The Salesman did not do unto me as he would have wanted me to do to him. He violated the Golden Rule. Also, I learned after the fact that the extended warranty coverage cost $5,950.00. That's almost 15% of the purchase price of the vehicle and way too high. By the terms of the contract, I can and will cancel the extended warranty. I am calling on MBLR to drop the $834.00 charge for the Simoniz Clearcoat and the $129.00 "Service and Handling" fee if they ever want me as a customer again., . More

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Snuck in a charge of over $800 for clearcoat and $129 for shipping and handling which they failed to disclose. Didn’t tell me the extended warranty cost almost .6,000.00. Doesn’t comply with The Golden Rul shipping and handling which they failed to disclose. Didn’t tell me the extended warranty cost almost .6,000.00. Doesn’t comply with The Golden Rule. Mercedes-Benz has reached out to me, which I deeply appreciated. I am preparing a response. Will keep you posted. I'll withhold my rating until we see what Mercedes-Benz of Little Rock is willing to do to resolve my complaint;. More

by steverdavis Verified Customer Verified Customer

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The sales and finance manager were professional and knowledgeable. We stopped purchasing vehicles from this dealership because of poor and unprofessional service. After dozens of purchases, our dissati knowledgeable. We stopped purchasing vehicles from this dealership because of poor and unprofessional service. After dozens of purchases, our dissatisfaction led us to purchase other luxury brands and travel out of state to purchase our vehicles. Mr. Tareen and his team have brought integrity and prestige back to this dealership. I have shared my experience with family and they are likely to return because of my experience! More

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Great service. Jenna was friendly, she took care of me and showed me around the dealership. She showed me where parts and service was located. The General Manager c Jenna was friendly, she took care of me and showed me around the dealership. She showed me where parts and service was located. The General Manager came and introduced himself and was very friendly. Thanked me for my business. More

by dyson0429 Verified Customer Verified Customer

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Damon was very helpful and kind, I enjoyed meeting him. Everything was done as promised. Everything was done as promised. More

by fguenther212722 Verified Customer Verified Customer

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If you’re looking for a quality used car don’t bypass this dealership. They treat you with the same level of courtesy and professionalism as if you were purchasing their premium brand. this dealership. They treat you with the same level of courtesy and professionalism as if you were purchasing their premium brand. More

by T Stephens Verified Customer Verified Customer

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It was a great experience. Nice vehicle selection and excellent customer service. Jerrold and Corey are excellent Nice vehicle selection and excellent customer service. Jerrold and Corey are excellent More

by StephenD.rob Verified Customer Verified Customer

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A very wonderful experience. I felt all went above and beyond to meet our needs I felt all went above and beyond to meet our needs More

by odkitchens58 Verified Customer Verified Customer

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Jamie Jones is an excellent sales person and we got everything we wanted. She is very friendly, helpful and responsive. Thank you. everything we wanted. She is very friendly, helpful and responsive. Thank you. More

by vellozo.p Verified Customer Verified Customer

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I had an effortless time purchasing my new Mercedes and was very satisfied with the support. was very satisfied with the support. More

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