Jerrold Browning

I had a great experience buying my car at Mercedes Bends of Little Rock. The staff was very kind. They were very thorough showing me how to operate my new Mercedes bins. I would definitely buy another car of Little Rock. The staff was very kind. They were very thorough showing me how to operate my new Mercedes bins. I would definitely buy another car from them. More

by ARAEDER2022 Verified Customer Verified Customer

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Corey was professional, prompt and courteous. He also followed up with an email. Thank you! He also followed up with an email. Thank you! More

by calvin20 Verified Customer Verified Customer

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Our experience is what gives car salesmen and car dealerships a bad name. We went in planning to purchase a vehicle we knew we wanted, expecting to negotiate some, but expected a pretty straightforw dealerships a bad name. We went in planning to purchase a vehicle we knew we wanted, expecting to negotiate some, but expected a pretty straightforward transaction involving no financing. We were then told we could obtain a lower price if we financed. We were then lied to for the next six hours about financing terms and prepayment penalties; in fact, I was never shown the final financing terms after repeatedly asking for them. We were taken into Jerrold's office to sign the purchase agreement and financing terms without ever agreeing to financing or knowing what I was signing. We then stopped the transaction, which we didn't know was happening, and asked to speak to Randy. Randy informed us that the financing terms would, afterall, have a four to six month prepayment penalty. So, after six hours of wasted time, we purchased the car without financing, exactly as we had planned six hours previously. After all was said and done, the one comp they gave us (a cargo floor mat) was first "left off" the final paperwork, which we pointed out and they reluctantly corrected, and Spencer assured us they were ordering it as we walked out. A week later, after I asked about the cargo mat, Spencer then pushed back and didn't know what I was referring to, stating in text, "I just want to make sure we agreed to ordering the cargo mats with the discounted price you got." That is an outright lie and an attempt to get around the promises he made. This is just one example of hundreds of this dealership's shifty behavior. My advice to others is to use this dealership with caution. More

by samuel.mclelland Verified Customer Verified Customer

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EASY TO DEAL WITH, FINANCE MANAGER WAS NICE. SALESPERSON WAS GREAT! THEY HAVE BEEN GREAT WITH FOLLOW UPS AS WELL SALESPERSON WAS GREAT! THEY HAVE BEEN GREAT WITH FOLLOW UPS AS WELL More

by rharryman Verified Customer Verified Customer

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We are always greeted with a warm welcome and attentive spirit at MB of LR. We feel like everyone seems to work together as a team to make sure we are taken care of. We really enjoyed working with Cor spirit at MB of LR. We feel like everyone seems to work together as a team to make sure we are taken care of. We really enjoyed working with Corey! He explained things very well, was fantastic at follow through and provided 5 star customer service! I will recommend him to others and look forward to working with him in the future. My husband said… “Corey had the patience of Christ” and he is right! More

by jenniferouzts Verified Customer Verified Customer

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Overall, Dealership usually has a good selection of vehicles. Thirteen words and thirteen words. That’s thirteen and more vehicles. Thirteen words and thirteen words. That’s thirteen and more More

by tatum1947 Verified Customer Verified Customer

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Corey an Jerrold were fantastic to work with. Corey came in on his day off to show me my vehicle because I was already going to be in town. He was very professional and upfront with fees and pric Corey came in on his day off to show me my vehicle because I was already going to be in town. He was very professional and upfront with fees and pricing. He has been with Mercedes-Benz for several years, something you can't say about a lot of sales people. Highly recommend the dealership and Corey for your vehicle needs! We will be going back! More

by sarahkk7997 Verified Customer Verified Customer

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Spencer went out of his way to make sure I was happy with my new Accord. For some reason during the 180+ point inspection they missed a bent heat shield under the car. Spencer was quick at getting me in and my new Accord. For some reason during the 180+ point inspection they missed a bent heat shield under the car. Spencer was quick at getting me in and getting it repaired. More

by Charlesmcneal Verified Customer Verified Customer

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Car quailty and sales horrible, i will never ever buy here again or recommend a customer. here again or recommend a customer. More

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Happy, successful outcome for both parties. Mr. Spencer West was courteous, professional, and most importantly patience. Positive outcome for all parties. Mr. Spencer West was courteous, professional, and most importantly patience. Positive outcome for all parties. More

by Vlpw418 Verified Customer Verified Customer

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