Jerry Holliday | Page 7

I've been dealing with SW Kia for 13 years and I have enjoyed the way they present car choices to me, their service personnel, and their state-of-the-art facilities. enjoyed the way they present car choices to me, their service personnel, and their state-of-the-art facilities. More

by GEORGEHAMPTON Verified Customer Verified Customer

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Southwest Kia provided great service. I came in for service on my car and I was immediately greeted and received the assistance I needed. While waiting, Waddi helped me look at new cars and I drove off service on my car and I was immediately greeted and received the assistance I needed. While waiting, Waddi helped me look at new cars and I drove off with my new vehicle within 2 hours. I highly recommend this dealership. All from service, to sales, to finance, everyone was great and easy to work with. More

by JC_PM6 Verified Customer Verified Customer

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Mr Scurlock and his team are doing a superb job. They always treat me like family. I recommend them highly. I have been with them for 11 years now. always treat me like family. I recommend them highly. I have been with them for 11 years now. More

by ROBERT78753 Verified Customer Verified Customer

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Love the service but too many emails. Is thr ten? More

by TMCOMERFORD Verified Customer Verified Customer

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Very friendly and efficient process. I thoroughly enjoy every experience I have here. Kia of Round Rock is a fantastic place for great service or a new car. every experience I have here. Kia of Round Rock is a fantastic place for great service or a new car. More

by acslick123 Verified Customer Verified Customer

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Outstanding salesrepresentative Mr Clarance King. Everything went so smooth that my wife and I were very happy to have gone to KIA. Thanks again for your business. Everything went so smooth that my wife and I were very happy to have gone to KIA. Thanks again for your business. More

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Before I share my experience. Let me first say I am an advocate for Kia. I have had three vehicles and I am love the quality at a reasonable price and the warranty to boot! On the other hand, based on thi advocate for Kia. I have had three vehicles and I am love the quality at a reasonable price and the warranty to boot! On the other hand, based on this location specifically, I have had the worst experience I have EVER received! I been serviced by Kia Plano TX, Southwest Kia north Austin, Kia Moritz alliance and Kia south Austin In past. All locations provided average to above average service. Some have even gone above and beyond my expectation. In April this year I had purchased a certified preowned vehicle from this location. The sale associate I worked with was pushy and told me that I was not allowed to use my own financing. (I came with my own approval in hand from my credit union.) after they ran my credit 12 TIMES with different financial institutions they came back and advised me they were not able to match or beat the APR and loan parameters from my bank. At that time they switched it up an said I could move forward with my own financing. (As at this point I was about to walk) Which now negatively impacting my credit due to the number of inquiries. Then just before the sale they had increased the price an additional $400 to “make the finance manager happy” I was so exhausted dealing with them I was not willing to stand the fight over and waste more time. Unfortunately, my troubles didn’t end there. 2 days after leaving the lot.. The AC went out and I had to wait a week for a compressor. (Understanding this is not a new vehicle. I was patient and knew the Kia location I go to would help resolve the issue) then other issues started to present themselves with the vehicle. Grinding brakes, unstable driving and other sounds come from the vehicle. I had made the drive to round rock several times to try and get the matter resolved. (I live in Kyle tax mind you) I was told “this is a AWD vehicle and they drive rough” as the issues progressed I demanded repairs and after escalating my Concerns to the general manager Brandon. They finally heard me and assessed. However one still remained and progressively got worse over a short period of time. I had reach out to this location because the issue was not a warranty item. The end result was me paying out of pocket for repair. Prior to this, I made two separate attempts to contact this location to inquire about my warranty because I Had documents showing my warranty was cancelled. Round Rock Kia failed to return my calls after speak with two different individual and addressing my concerns with my warrant that was cancelled in June. (These calls were a week apart) after waiting an additional 2 weeks. Which In my opinion should have been ample amount of time to inquire and follow back up. I had then sent an email to the general manager to explain my experience and that no one had return my calls. To this day... several weeks later I STILL have not received a return email. The issue with my warranty has been resolved. and the location I take my Kia to is proving me with proper service on all the other warranty item issues on this vehicle. (I am choosing not to promote the location I go to because I want this to be know that out of ALL locations I have visited under the KIA brand. This is by far THE WORST.) I have lost countless hours and stress over dealing with the representatives at this location. The general manager is rude when I did speak with him on the phone (until you are there in person his demeanor changes) and none of the people I spoke with were genuine or actually took ownership for what the Kia brand represents. I know the Car buying process is known to always have it hurtles and challenges and most people dread it. I personally and professionally think this is because of locations like Southwest Round Rock Kia. Their professionalism, attention to detail and just Basic customer service is very poor. This experience has made me rethink the Kia brand. However in good faith, I am confident that I will NEVER go to this location ever again. So I share my experience to help those who are thinking of visiting. More

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I had a great experience with Chrystal and it was a super easy process. I love my new Telluride and I couldn’t have picked a better place to purchase my first new car! easy process. I love my new Telluride and I couldn’t have picked a better place to purchase my first new car! More

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Hayat was great. A pleasure to work with and made us a nice deal. He asked a lot of questions to understand what we were looking for. Thank you! nice deal. He asked a lot of questions to understand what we were looking for. Thank you! More

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Helpful Everyone at the dealership was amazing. Felt welcomed with the door being opened for my by a sales consultant and the greeting from the receptionist! Everyone at the dealership was amazing. Felt welcomed with the door being opened for my by a sales consultant and the greeting from the receptionist! Jose Hernandez helped out with giving me the info I needed for the new Optima I am now driving! Finance was really helpful making sure they gave me the best deal they could! More

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