Jerry Lopata

I visited Jeep Liberty Chrysler Dodge Jeep Ram to purchase my leased vehicle as my lease end date was approaching. I originally worked with Chris Mitchell in 2023, and he reached out as my lease was purchase my leased vehicle as my lease end date was approaching. I originally worked with Chris Mitchell in 2023, and he reached out as my lease was ending. Prior to coming in, I had visited another Jeep dealership closer to me and was quoted a 10% interest rate, which I felt was very high. Because of that, I secured my own financing through Chase at a significantly lower approved rate. I also requested an out-the-door price from Liberty ahead of my visit so I could finalize my loan, but never received it. When I arrived, I explained to Chris Mitchell that I already had financing in place and simply needed the final numbers. He insisted that what I had from Chase was only a pre-approval, which was incorrect and confirmed several times by Chase directly. I forwarded it to him and after looking at it he realized that it was in fact an approval. Another guy came out (who I thought at the time was from financing but later realized he was only sales), Jerry Lopata and brought the figures. It included several unexplained fees beyond the buyout & taxes/ fees. There was a $1,500 fee that they said was their fee to process the documents and they also included a $1,600 clear coat charge. When I questioned it, he casually removed the clear coat charged but said $1,500 was their fee. After reviewing the corrected numbers, I contacted Chase to update my loan amount. At that point, Jerry told me Chase required a $7,000 down payment, despite never speaking with them and despite me already having full approval with clear terms. They continued to insist I completed another application with Jeep, even though Chase had told me that was unnecessary. After continued pressure, I just provided my info because they made me feel there was no other way. Jerry then came back claiming Chase had changed my interest rate to 9% and pushed a document in front of me claiming to be the approval from Chase. I immediately called Chase again, and they confirmed my approved rate was still 6.9%. They also told me someone from the dealership had called and was given the correct rate of 6.9%, and that my application had been submitted multiple times unnecessarily. I asked to go to financing so we could call Chase together to clear up the discrepancies, but Jerry refused, saying he didn’t have time to sit on the phone. I just wanted to buy the car and I had the approval but they wouldn't let me move forward. After nearly 3 hours of back-and-forth, conflicting information, and clear inconsistencies, I chose to walk out. I later spoke with Chase again, and they confirmed my approval was valid and ready to go, and could not explain why the dealership was providing different information. Overall, this experience felt extremely dishonest and misleading. It seemed like an attempt to take control of my financing and inflate my interest rate. This kind of behavior is exactly why dealerships have a negative reputation. I strongly caution others to be very careful when working with this dealership. More

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The car buying overall experience was great! I was in and out of the dealership with my trade in taken in just about 1 hour. I was in and out of the dealership with my trade in taken in just about 1 hour. More

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Everyone was so welcoming and inviting. I didn't feel any pressure, from the moment I walked in the door I was greeted and well taken care of. I highly recommend Jerry and Liberty Chrysle I didn't feel any pressure, from the moment I walked in the door I was greeted and well taken care of. I highly recommend Jerry and Liberty Chrysler Dodge Jeep Ram!!!! More

by KMLESNI Verified Customer Verified Customer

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Jerry couldn’t have possibly done a better job! Quick, straight to the point and delivered a beautiful new vehicle with no hitches! Highly recommend Quick, straight to the point and delivered a beautiful new vehicle with no hitches! Highly recommend More

by TIFFANYDERAM Verified Customer Verified Customer

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Just purchased my second used car from Liberty over the past 3 years. From the dealership on down they are very good people. Thanks again. past 3 years. From the dealership on down they are very good people. Thanks again. More

by PHYSED50 Verified Customer Verified Customer

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Jerry Lopata was very helpful and we were in and out of the dealership in less than an hour with a great car! the dealership in less than an hour with a great car! More

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Overall a great experience with exception of the roughly $3000 price difference from what was shown on the web and the dealership price. $3000 price difference from what was shown on the web and the dealership price. More

by STEVESTOWELL Verified Customer Verified Customer

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I had a great experience with Jerry. Super helpful not full of hot air. I was in and out in 2 hours. Go see Jerry! Super helpful not full of hot air. I was in and out in 2 hours. Go see Jerry! More

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The service was great. The purchase of my car was smooth. The staff was friendly. The purchase of my car was smooth. The staff was friendly. More

by CRASTRELLI Verified Customer Verified Customer

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Great service and quick. The team was able to meet the time issue we had. The team was able to meet the time issue we had. More

by gonzalez.aurelio Verified Customer Verified Customer

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