Jerry McPherson

I've purchased several vehicles from Bill Black, both new and certified pre-owned, and the experience has consistently been exceptional. The sales staff, particularly Mr. James Gwyen, are among the most cust and certified pre-owned, and the experience has consistently been exceptional. The sales staff, particularly Mr. James Gwyen, are among the most customer-focused professionals I've ever had the pleasure of dealing with. Their commitment to customer satisfaction truly sets them apart. I also have to give the service department their flowers! Robert has been exceptionally professional, attentive, and helpful in addressing my service needs. His dedication to ensuring I was well taken care of is greatly appreciated. Whether you're in the market for a new or pre-owned vehicle or simply need reliable service, look no further than Bill Black. You can expect outstanding customer service, genuine professionalism, and, most importantly, to be treated like a valued customer rather than just another transaction. Bill Black has earned my trust and continued business, and I highly recommend them! More

by JEFFREYRAMEY0813 Verified Customer Verified Customer

Print

From the moment we opened the door to the moment we left, we were greeted and treated well. Nick and Josh were super kind! We got a great deal and would definitely buy from them again. we were greeted and treated well. Nick and Josh were super kind! We got a great deal and would definitely buy from them again. More

by in2wineandtravel Verified Customer Verified Customer

Print

Everything was great love doing business with Billblack very friendly and job was done good. very friendly and job was done good. More

by Eddie Simpson Verified Customer Verified Customer

Print

It took 3 hrs for me to get my transmission flushed twice. Paid over $600. I think that is outrageous. I am going to find other work needed somewhere else. twice. Paid over $600. I think that is outrageous. I am going to find other work needed somewhere else. More

by SUSIEBURNS63 Verified Customer Verified Customer

Print

I went to get some wiper blades and I thought parts department can install. After all Advanced Auto and Auto Zone installs them with purchase. Nope. I had to take off from work, make an appointment for department can install. After all Advanced Auto and Auto Zone installs them with purchase. Nope. I had to take off from work, make an appointment for something that should take less than 5 minutes to do. Not convenient for your customers. And on another note, why come Chevrolet won't make an after market blade for my new trax? This way I don't have to come by the dealership for this product/service. Bad customer service every way you look at it. Got to do better!!! More

by Redbonesnow Verified Customer Verified Customer

Print

I did not feel like the communication with me was on par. When the vehicle arrived, we received a preliminary diagnosis, which included the discovery of a potential secondary repair. We asked for a quote, When the vehicle arrived, we received a preliminary diagnosis, which included the discovery of a potential secondary repair. We asked for a quote, for this additional work, which we did receive, albeit a quote lacking details and descriptions, with hand written adjustments. We communicated back to the repair department, to move forward with the primary repair, and if we decide to do the secondary repair we will let BB Cadillac know. After 3 plus weeks, I followed up with the Repair dept, because we haven't heard if our primary repair was complete. Then, we were told it has been complete a long time ago. If so, why was no one contacted with the update? More

by nhanna Verified Customer Verified Customer

Print

The customer experience was top notch. Every part of the transaction was quick and painless. Every part of the transaction was quick and painless. More

by david.lee4 Verified Customer Verified Customer

Print

My invoice had the wrong name on it. I'm with a local agency and cannot use this invoice to reconcile the charge. I've called several times but can't seem to get the service advisor to c I'm with a local agency and cannot use this invoice to reconcile the charge. I've called several times but can't seem to get the service advisor to correct the name. Just empty promises. I never even spoke to the original service advisor about this; had to speak to someone else because Jerry was unavailable. Nothing against any particular person, but you can understand the frustration this causes. More

by bthorne0 Verified Customer Verified Customer

Print

Everything they did for me on my last visit was finally taken care of with some direction. They have to learn to listen to their customers and have better communication with the sales department when neces taken care of with some direction. They have to learn to listen to their customers and have better communication with the sales department when necessary. More

by solutionscsa Verified Customer Verified Customer

Print

Very professional service, quick and did and repair in time estimated, clean and nice waiting area. time estimated, clean and nice waiting area. More

by DIXIECUTTING Verified Customer Verified Customer

Print