Jerry McPherson | Page 24

Bill Black has always been the best dealership for quick and reliable service. I appreciate their willingness to give me good service on every occasion. and reliable service. I appreciate their willingness to give me good service on every occasion. More

by FAULK492 Verified Customer Verified Customer

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Dealership was welcoming, easy to work with. We worked with Ira and he was great. We worked with Ira and he was great. More

by mbcross67 Verified Customer Verified Customer

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I recently purchased a used truck from Bill Black Chevrolet. I was told it would receive a full service and inspection before delivery, since I needed to drive it out of state shortly after purchase. Chevrolet. I was told it would receive a full service and inspection before delivery, since I needed to drive it out of state shortly after purchase. The truck was not delivered on time, and I was repeatedly told “tomorrow” for three days with no proactive communication. My schedule had to be rearranged multiple times because of this. When the truck finally arrived, the service work that was represented as completed was not done correctly. The transmission had been significantly overfilled, which caused fluid to blow out while towing, leading to harsh shifting and slipping during a long highway drive. This was not a minor issue — it happened while hauling a trailer, which is a real safety concern. When I initially contacted the dealership, I was told that I “bought a used vehicle” and no assistance would be offered. Only after providing documentation did the dealership change their position. On top of that, within the first few days of driving, I discovered a wheel bearing going bad — something a proper inspection should have identified. This calls into question whether the inspection was actually done or simply marked as completed. To be clear: no one expects a used vehicle to be perfect, but when a dealership promises service and inspection as part of the sale, those things should be done correctly. The lack of communication, the misrepresentation of completed work, and the initial refusal to address an issue caused by their own service department were all unacceptable. I would strongly recommend verifying any promised service or inspection work at a third-party shop before finalizing a purchase here. More

by chrisfowler1020 Verified Customer Verified Customer

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Really pleased with all my dealings with Bill Black Chevrolet, both new car purchases and service. Would recommend highly. Love my sales contact, Mark Dodson Chevrolet, both new car purchases and service. Would recommend highly. Love my sales contact, Mark Dodson More

by ProCoach Verified Customer Verified Customer

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Jerry Small was very helpful in our experience will Bill Black Chevrolet/Cadillac. We have purchased 2 vehicles in the past 6 months from Jerry and have been very pleased with each purchase. Black Chevrolet/Cadillac. We have purchased 2 vehicles in the past 6 months from Jerry and have been very pleased with each purchase. More

by steven.kiserfh Verified Customer Verified Customer

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I was informed with the maintenance on my car constantly. Great service. I will be back. Great service. I will be back. More

by octavious.kennedy Verified Customer Verified Customer

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Work involved extensive removal and drainage of fuel tank. Gas was put in School bus. (Diesel engine) tank. Gas was put in School bus. (Diesel engine) More

by edcaluori Verified Customer Verified Customer

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I prefer not to talk about it. The insulation wasn’t very good. They did it over still wasn’t good. Said that something wasn’t right previously, but I don’t know if that’s true or The insulation wasn’t very good. They did it over still wasn’t good. Said that something wasn’t right previously, but I don’t know if that’s true or not. I had to give them the benefit of the doubt. More

by angelhair Verified Customer Verified Customer

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Great experience as usual. Everything was communicated well and repairs done in a timely manner. Staff was courteous was usual. Everything was communicated well and repairs done in a timely manner. Staff was courteous was usual. More

by jzoretich43 Verified Customer Verified Customer

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Very clean easy end and out people very nice very helpful good work will come back helpful good work will come back More

by duvalljim182 Verified Customer Verified Customer

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