Great service and communication during the whole process
of my claim. I am pleased with the work that was done.
of my claim. I am pleased with the work that was done.
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by rodney5731
Verified Customer
Verified Customer
Service Price Transparency
Feb 14, 2026 -
Bill Black Chevrolet responded
It’s great to hear that our communication and service throughout your Genesis GV80 claim process met your expectations. Jerry and our team appreciate your feedback and are delighted you’re pleased with the work. We look forward to assisting you in the future.
Tim McGee
Service Manager
tmcgee@billblackauto.com
Helpful staff with an emphasis on accountability and
integrity. They did what they said they would do.
integrity. They did what they said they would do.
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by jason.m.spradling
Verified Customer
Verified Customer
Service Price Transparency
Feb 13, 2026 -
Bill Black Chevrolet responded
It means a lot to see our accountability and integrity recognized. We’re pleased our team delivered on their promises during service on your Chevrolet Silverado 1500. Jerry and our staff appreciate your trust.
Tim McGee
Service Manager
tmcgee@billblackauto.com
The Service Department is outstanding.
Work is done promptly and courteously. Staff also anticipate future needs
Work is done promptly and courteously. Staff also anticipate future needs
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by LBRADY12
Verified Customer
Verified Customer
Service Price Transparency
Feb 10, 2026 -
Bill Black Chevrolet responded
Hi Brady! We’re glad to hear the team exceeded your expectations! Thank you for choosing Bill Black Chevrolet and for sharing your feedback. We look forward to welcoming you back in the future. Safe travels!
The dealer did not work on car until last day, but I left
it there for 2 weeks because I was leaving town. The entire point was for them to diagnose the problem with time to get parts. Fortunately, softwar
it there for 2 weeks because I was leaving town. The entire point was for them to diagnose the problem with time to get parts. Fortunately, software updates fixed most of the issues, but I had to finish calibrating the localization system myself (I don't think they even test drove it to see if problem was fixed), it took me resetting system and messing with apps to get the navigation system up and running. I also had a factory accessory installed and the delver left small scratches in the paint and I had to pop a body panel all the way back in. Also, while I received a text, the dealer never answered any of my inquiries via text and I had to call repeatedly to get to the service manager. I think they are understaffed. All this said, the drop-off and pickup was great and they folks there are good humans, I think there are simply opportunities to do better and as a Cadillac service center, I expect a bit more than standard brands.
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by ZDOERZAPH
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
Bill Black Chevrolet responded
We appreciate your feedback and are glad to hear that the drop-off and pickup were smooth experiences. However, we're sorry for the initial delays in service and any inconvenience caused. We pride ourselves on providing attentive care to all guests. We were running very behind as many of our employees were out with the flu during those dates, and it also takes a specialized technician to work on the Lyric, and 2 of the 4 we have were out. Again, my apologies, and I will be checking into the failure in communications. Thank you, Tim McGee - Service Manager - 336-387-3642
Billy O’Connor , Service advisor has always been great to
work with , We are treated like family.
work with , We are treated like family.
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by Jimyoung
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Billy O’Connor
Feb 04, 2026 -
Bill Black Chevrolet responded
Hi Jim! Thank you so much for your kind words! Billy O’Connor truly takes pride in providing exceptional service, and we’re thrilled to hear that you always feel treated like family at Bill Black Chevrolet. We sincerely appreciate your continued trust and look forward to assisting you again in the future.
Just had my Certified Pre-Owned 2022 2500 Chevrolet
Diesel Truck delivered! Wow!! That's all I really have to say about this whole car buying experience. Nick made sure to cover any concerns that I had
Diesel Truck delivered! Wow!! That's all I really have to say about this whole car buying experience. Nick made sure to cover any concerns that I had before proceeding with the sell and was very responsive with texts, photos, videos, etc. Jeremiah made sure to explain the additional options available and was great to work with. The delivery driver was top notch! I was able to test drive, look over the truck and review paperwork thoroughly without feeling rushed. Thanks again!!
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by jwmusick4
Verified Customer
Verified Customer
Other Employees Tagged:
Nick and Jeremiah
Feb 03, 2026 -
Bill Black Chevrolet responded
It’s great to hear your Certified Pre-Owned 2022 Chevrolet Silverado 2500 delivery went smoothly and that our team kept you informed with texts, photos, and videos. We’re glad you never felt rushed during the test drive and paperwork review. Enjoy your new diesel truck and safe travels ahead.
Oil change and tire rotation work completed fast while I
waited in the waiting room. Everyone there was super friendly.
waited in the waiting room. Everyone there was super friendly.
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by amillikan
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Robert Millikan
Jan 27, 2026 -
Bill Black Chevrolet responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Tim McGee
Service Manager
tmcgee@billblackauto.com
AS usual, my experience with Bill Black Cadillac was
exceptional. The car was finished on time, and there were no issues to deal with. Billy is a superb representative of the company and dealing with
exceptional. The car was finished on time, and there were no issues to deal with. Billy is a superb representative of the company and dealing with him is a pleasure. I would recommend Bill Black to anyone.
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by rbarrett5
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Billy O'Connor
Jan 27, 2026 -
Bill Black Chevrolet responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Tim McGee
Service Manager
tmcgee@billblackauto.com
Billy did a great job.
He was very nice and friendly and help save money.
He was very nice and friendly and help save money.
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by brenda28
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Billy
Jan 26, 2026 -
Bill Black Chevrolet responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Tim McGee
Service Manager
tmcgee@billblackauto.com
Tony addressed my issue and resolved it fast!
I really appreciate it! Thanks, so much!
I really appreciate it! Thanks, so much!
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by TS_STEWARD
Verified Customer
Verified Customer
Other Employees Tagged:
Tony (service manager) Great!
Jan 23, 2026 -
Bill Black Chevrolet responded
Thanks for sharing your thoughts about your experience with Bill Black Chevrolet . We appreciate your business and hope to see you again soon!
Tim McGee
Service Manager
tmcgee@billblackauto.com
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