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Jerry Moore
Jerry Moore at Parkway Ford Lincoln

Jerry Moore

General Manager

Parkway Ford Lincoln

311 Commercial Pkwy
Dover, OH 44622

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3.9
11 Reviews

Dealership Experience

3 yrs, 1 mo

3.9

11 Reviews

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11 Reviews of Jerry Moore

November 22, 2024

Dealership Rating
Employee Rating

First service of new bronco; scheduled on line and was quickly serviced...need better coffee! More

by Valley2525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trevor Sunderlin

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Nov 26, 2024

Parkway Ford Lincoln responded

Thanks for your feedback on the service on your bronco and also thank you for the feedback on our coffee. I will mention that to leadership.

September 19, 2024

Dealership Rating
Employee Rating

My car has had grease on the steering wheel and driver's seat. After getting my oil changed they don't wash my car like they have before! I drive almost an hour to get my oil changed! Customer service could More

by todddawn67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Josiah Sparling, Trevor Sunderlin

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Sep 25, 2024

Parkway Ford Lincoln responded

We regret to hear of your experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (330) 343-6681 so we can work towards a resolution.

August 04, 2024

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Employee Rating

Very nice serviceman , did very good job on my dodge caravan , price was reasonable on my oil change More

by bird5fly2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trevor Sunderlin

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Aug 06, 2024

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

May 07, 2024

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Employee Rating

Quoted cabin filter- my car doesn’t have one Quoted new ECM- tried to install broken refurbished one- luckily it didn’t work! I had to send four emails and call the general manager to get answer when I co More

by chandlerwr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Trevor Sunderlin , Rick Crone

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May 10, 2024

Parkway Ford Lincoln responded

Thank you for your feedback. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I have sent this over to leadership.

April 30, 2024

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Employee Rating

I own Ford's and they work on Ford's. We bought our last car from them. More

by jlnixon57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josiah Sparling

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May 01, 2024

Parkway Ford Lincoln responded

Thank you for your loyal business and thank you for your review! We're happy to hear you had such a positive experience with our team and look forward to serving you again. If you have any questions or want to schedule your next service, please give us a call 330-343-6681. We're always happy to help and thanks for being a part of the Parkway Auto Superstore Family!

April 25, 2024

Dealership Rating
Employee Rating

I have been purchasing cars from Parkway for many years. Always a great experience and am treated right. My salesman Tim Bickford does an exceptional job! More

by cstarrman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Bickford, Trevor Sunderlin , Rick Crone

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May 01, 2024

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

March 18, 2024

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Employee Rating

Super thankful for the effort they put in to get me a newer SUV! They went ABOVE and BEYOND to meet every single need I had to ensure I got the best deal possible. More

by JMM2023
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Keim , Preston Mitchell

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Mar 19, 2024

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day! Enjoy that SUV!

January 06, 2024

Dealership Rating
Employee Rating

Service was great. Last time not so much. Kept my car for 3 weeks never offered me a loaner. Not good business This time much better. Thx More

by clickburial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Crone, George Scott

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Jan 11, 2024

Parkway Ford Lincoln responded

Thank you for your feedback on our service team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

Happy New Year from all of us at the Parkway Auto Superstore!

December 08, 2023

Dealership Rating
Employee Rating

Worked to resove my issue within a very reasonable time after my complaint providing me with a loaner during the process. More

by temjr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Crone

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Dec 08, 2023

Parkway Ford Lincoln responded

Thank you for working with our team. Also, thank you for taking the time to give us your feedback and review. We appreciate your business and hope you have a great day!

Dec 08, 2023

Parkway Ford Lincoln responded

Thanks, Tom, for your kind words. It means everything to me that we were able to resolve this issue for you. Our goal is to exceed our customer expectations and I'm glad we were able to do this for you. If you ever need anything, please call my cell and I will take care of you. Happy Holliday's to you and your family. Thanks Jerry

October 02, 2023

Dealership Rating
Employee Rating

Place is a train wreck. Constantly changing people had three different service writers and two different managers. Got pushed out the door till warranty was expired then tol More

by jchawk80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Oct 02, 2023

Parkway Ford Lincoln responded

Thanks for bringing this matter to our attention. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please let us know if you would like to speak with the new service manager and I can have him reach out to you.

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